Administrative Assistant Customer Service

ANGELA D. JEFFERIES

**** ********* *****, ***** ********, MD, 20774

443-***-****, **********@*****.***

Professional Summary

Administrative support professional experienced working in a fast-paced environment demanding strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and discreet; committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects; able to multi-task effectively. Capabilities include:

Customer Service & Relations

Word Processing & Typing 50wpm

Computer Operations

Planning & Scheduling

Purchasing

Filing & Data Archiving

Telephone Reception

Office Equipment Operation

Problem Solving

Experience

Brick House Brown Masonry, Inc.

Executive Assistant Jan. 2009 – Present

Performed administrative and secretarial support functions for the president of the company.

Answer phones and schedule appointments for customers and contractors.

Manage vendor invoices and payments.

Ensure project documents are complete, current, and stored appropriately.

Follow-up with customers on payments due and/or overdue invoices.

Filing and maintain project folders and purchase orders.

Timesheet imputing and schedule tracking for company’s employees.

Creating masonry proposals and submitting them for bid opportunities.

Maintain a calendar and co-ordinate the workflow and meetings.

Conduct orientation for new employees.

Invoice and billing on partial and final contracts for work completed, bases on estimates.

Resolves and /or escalates issues in a timely fashion.

Wisconsin Electric

Executive Assistant Mar. 2007 – Dec. 2008

Report to the, VP Federal Government Affairs.

Responsible for updating VP’s Calendar.

Process payments for invoices.

Keep track of invoices via Microsoft Excel Spreadsheet.

Travel arrangements for VP’s and lobbyists.

Processed expense reports.

Responsible for submitting VP’s time and attendance weekly.

Make lunch reservations weekly for lobbyist meetings.

MAXIMUS

Jan. 2004 – Feb. 2007

Administrative Assistant

Oversee all aspects of general office coordination.

Maintain office calendar to coordinate work flow and meetings.

Maintain confidentiality in all aspects of clients, staff and agency information.

Interact with clients, vendors and visitors.

Answer telephones and transfer to appropriate staff member.

Open, sort and distribute incoming correspondence, including faxes and email.

Sign for and distribute UPS/FedEx or similarly delivered packages.

Prepare responses to correspondence containing routine inquiries.

Perform general clerical duties to include, but not limited to, bookkeeping, copying, faxing, mailing and filing.

File and retrieve organizational documents, records and reports.

Create and modify documents such as invoices, reports, memos, and letters using word processing, spreadsheets, database and/or other presentation software such as Microsoft Office.

ZETA PHI BETA SORORITY, INC HEAD QUARTERS Nov. 2001 – Dec. 2003

Administrative Assistant

Responsible for all administrative daily operations.

Scheduling of clients and appointments.

Liaison with referral sources.

Word processing of letter & report.

Provide key operator services for office machines.

Process incoming & outgoing mail.

Collected, distributed and filed personnel records.

Served as tour guide hostess and handled a variety of special projects.

Assist in fundraising activities and organization engagements.

Support & implement agency policy and procedures.

Aug. 2000 – Sept. 2001

KAISER PERMANENTE

Administrative Assistant

Quality Resource Management Department

Support staff in assigned project-based work.

Compile, transcribe and distribute minutes of meetings.

Set up and coordinate meetings and conferences.

Schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors.

Handle requests for information and data.

Answer, screen and transfer inbound phone calls.

Receive and direct visitors and clients.

Maintain electronic and hard copy filing system.

Prepare and modify documents including correspondence, reports, drafts, memos and emails.

Maintain office supply inventories.

Edited and reviewed executive documents for accuracy and consistency.

Exercised considerable discretion and judgment in ability to handle the highest level of confidential information.

Coordinated Annual Patient Safety Conference with over 100 participants.

May 1998 – Aug. 2000

KAISER PERMANENTE

Administrative Assistant

Provided administrative support to the department’s staff, managers and director.

Performed data entry into multiple databases from a variety of sources that required critical thinking to determine appropriateness of data entered.

Performed queries and prepared reports using established formats to meet department needs and fulfill customer’s request.

Accessed multiple data systems for follow up tracking and reporting of a variety of data information.

Coordinated the flow of comprehensive documentation related to provider/practitioner correspondence.

Scheduled meetings for the director and managers, as requested.

Education

Montgomery Community College

General Studies 9/1997 –5/1999

1/2000-12/2000

Computer Learning Center

Computer Technology

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