Sales Manager

JULIETTE GLOVER

603-***-**** • ********.******@*****.***

SUMMARY:

Highly motivated supply chain professional with over 10 years of experience in the international transportation industry, managing global accounts generating over $70M in revenue, shipping semiconductors, electronics, hazardous materials, fragile perishables and medical equipment. Guided clients in choosing consolidation, direct contracts or managed services with air, ocean or land transportation, whether it be express or standard services, hand carry domestically or worldwide. Managed Clients meeting and QBRs and performed KPIs. With additional experience in related global trade and logistics software industry, I am currently seeking a position to continue servicing the supply chain, global transportation and logistics industries.

For the past three years, non-profit volunteering and community building for a bilingual California East Bay school: involved in depth as a Parents’ Association Officer in planning and organizing fundraising events, recruiting volunteers and creating a volunteer management tool as a platform to manage events, and volunteer participation throughout the school and tracking financials. Served as Trustee on the School’s Board of Trustees and Building and Ground Committee.

EXPERIENCE:

Crane Worldwide Logistics – San Francisco, CA – 2010

Crane Worldwide is a global Third Party Logistics (3PL) that provides knowledge and expertise to develop tailored solutions to local, national and multinational companies.

Account Manager 2010

Managed San Francisco’s largest international account generating half the office’s revenue ($20 Million)

Negotiated with 3rd party trucking, ocean, airfreight rates to achieve best service and most competitive rates

Set up an ocean program to forego warehousing by negotiating with partners

Managed account receivables

GT Nexus – Oakland, CA – 2007 – 2009

GT Nexus is a leading provider of web-based global trade and logistics software providing infrastructure and managed IT services to power large-company supply chains and service providers.

Worked in both Customer and Professional Service Organizations (CSO and PSO) in managing several leading accounts, providing support in bid creation and submission during high bid season, and implementing a number of different types of messages.

Client Manager January 2009 – March 2009

Managed and maintained high-profile client accounts. Serviced and troubleshot client’s Global Transportation Control and Global Inventory Control products by regularly updating integrations and reports; optimizing client interface efficiency; supporting communication between design and engineering teams

Assisted clients in designing their Offer for Contract spreadsheets and assisted in guiding customers and providers (steamship lines and forwarders) to use the GT Nexus Procurement Interface – Assisted fortune 500 companies in managing their global request for quotes

Implementation Analyst July 2007 – January 2009

Worked within the PSO in managing implementations for a wide range of customers – managed test phases and live implementations. Collaborated in the creation of an improved platform for logistics provider customers.

Integrated and implemented inbound and outbound messages: pre-shipping status messages, order messages, Advance Shipping Notices (ASN), Customs document such as 7501 and delivery statuses from different customer and partner formats (EDI, flat file, XML) to GT Nexus’ XML schema. Worked with cross-functional teams such as Operations and IT staff on the customer end to ensure on-time project delivery

Implemented GT Nexus’ first 3PL along with its customers on the GT Nexus network

Eagle Global Logistics (Currently CEVA Logistics) – San Francisco, CA & Boston, MA – 1997 – 2007

EGL was a Third Party Logistics (3PL) provider that aimed at assembling, collecting, consolidating, shipping, clearing through Customs and distributing goods. Global Accounts were managed by designated Managers whose duties involved management of team personnel, business growth for EGL and its Customers, meeting Sales target, building reports to perform QBR and KPI meetings, Customer’s day to day global operations; requests for price (RFP, RFQ and global bids), worldwide business and standard operating procedures implementation; worldwide reporting and account receivables.

Global Account Manager 2002 – 2007

Managed one of EGL’s top five global accounts generating over $70M in annual revenue

Managed a team of three employees dedicated to the North American Operations as well as directly instructed and guided the Global Team on worldwide strategy by developing Standard Operating Procedures (SOP)

Implemented business and operations procedures for over 14 business units worldwide, assessed operations deficiencies, and proposed and implemented corrective action plans. Improved flow of operations by creating visibility tools (standard reports) for both internal and external customers, evaluated improvement and new opportunities (tracking on time performance) and helped ensure sales targets were met, closely oversaw US Export and Import processes (US Customs – evaluated needs for RLF or in port filing)

Account Receivable Management: set up monthly assessment and plan-focused strategies. Improved worldwide invoices flow (US managed) by developing matrices to shorten paid by time (from over 65 days down to an average of 30 days). Set up business unit / branch-dedicated reports to improve payment tracking

Customer Advocate 2001 – 2002

Oversaw air / ocean / land / import / export operation teams in the management of local key accounts

Acted as a liaison between customers, sales and EGL’s worldwide internal operations network

Evaluated shipping needs, developed pricing proposals and customized SOP’s for customers

Educated customers on EGL’s different services, acting as a resource for industry related questions

Managed international shipping / transportation and related logistics such as warehousing and customs clearance for diverse high-tech and retail customers

Pricing Supervisor 2000 – 2001

Interfaced with nationwide gateways and worldwide “bid team” to organize schedule and duties, and coordinated responses to worldwide RFQ’s

Managed pricing proposals for Fortune 500 companies, generating US import / export pricing for multimillion dollar opportunities

Created custom matrices of import / export rates for internal operations to facilitate administration, system reporting and on-time performance reporting

Pricing Specialist 1999 – 2000

Communicated strategy with gateway managers, salespeople and worldwide bid teams to build competitive pricing documents and to develop a worldwide pricing database

Executive Intern 1998

Supported executive personnel serving various functions, including compiling components of air and ocean pricing bids documents for new and existing customers and assisting in organizing nationwide company events

BMC Software – Saint Cloud, France – 1998

Commercial Assistant

Prepared pricing proposals for business software packages, assisted in sales negotiation and customer conferences

EDUCATION:

Business School of the French Chamber of Commerce and Industry of Paris – France 1994 – 1997

“Diplôme Supérieur d’Assistant de Management” and “Brevet de Technicien Supérieur”

American equivalent: Bachelor of Arts Degree in International Business and Trade

Software and technical skills: MS Office (Word, Excel, Powerpoint), VISIO, UML (sequencing and block diagrams), AS/400, SalesForce.com, Oracle, EDI, XML, SQL

Languages: French (native language), English, (high level fluency in oral and written English) and German (conversational)

Early Experiences: Marketing Intern position (1995) at Expressway Spares in Port Macquarie, NSW, Australia, which included identification of potential business activity and needs in New Guinea for an engineering spare parts retailer; organization of the company’s participation and registration for trade shows; creation of a new client book of business as well as the follow up with potential leads generated at sales shows

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