PC Tech

THERESA SMITH ***** S Lowe Unit *** Riverdale, IL 60827

***************@*****.*** Home 708-***-**** Cellular 773-***-****

Technical Project Experience

• Basic hardware installation, configuration, maintenance and troubleshooting

• Understanding TCP/IP client service including DHCP,DNS,LAN,WAN

• Advance Knowledge of Microsoft Office 2000 Application Windows 2000/XP environments

• Understand key concepts related to Unix security knowledge of Unix Operating System Solaris

Experience

12/2008 – 06/09 Smartech/NCR Chicago, IL

Field Customer Service Engineer Level II/Responsibilies

• Provide installation, maintenance and repairs on ATM (second line maintenance) and/or POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region

• Primary services include hardware maintenance, installation, network management, multi-vendor maintenance and software support

• Diagnose software or communication faults on various ATM's within region

• Systems Infrastructure including server and software maintenance, upgrades, security patches, and support of end user applications

• Upgrading workstations from Microsoft Office 2003 to Microsoft Office 2007

• ATM, Cash Register, Debt Reader, Dell , HP Server, Vault and PC

• Calibrates, maintains, repairs, and troubleshoots

• Install and configure LAN and WAN devices (switches, routers, enterprise server)

• Maintain Wireless networking, including wireless access points

• Database and AIX administrator on platform migration from HPUX to AIX.

08/2007-07/2008 S&A Computer /HP Downer Grove, IL

Field Engineer Level II/Responsibilities

• Manage maintain Hewlett-Packard PC and Hewlett-Packard printer equipment (repair, configure, upgrade, upgrade firmware, Nortel PBX

• Working technical knowledge of current network hardware, protocols, standards, including TCP/IP , Wireless Routers, WEP & WPA Connectivity

• Hand- on with hardware and software; Calibrates, maintains, repairs, and troubleshoot

• Maintain and support the standard workstation image, for all current hardware platforms

• Install and configure LAN and WAN devices (switches, routers, enterprise server)

• Extensive experience with LAN/ WAN deployment of RS/ 6000 Servers including Network Administration of AIX and its Integration with other OS like NT, win2k & winXP

• Repair Hewlett-Packard Proliant Servers , and repair LaserJet Printer

• Imaging of the server build and review of information compliance and security configuration

• Refresh PC Migration Norton Ghost from LaSalle Bank to Bank Of American

• Upgrading workstations from Microsoft Office 2003 to Microsoft Office 2007

• Travel thought out IL,IN,and MI

04/2006-07/2007 Computer Resource Solution/Astellas Deerfield, IL

PC Support Specialist/ Responsibilities

• Manage Maintain Siebel Configuration and Support user Application,VPN, Checkpoint, PBX Voicemail System and Active Directory user account

• Cisco PIX Firewalls, back-up Toshiba and Dell PC to IBM ThinkPad T40,T42, T60,Remedy Ticket System and deployment checklists

• Application Support Experience with Microsoft Office 2003 Suite, Microsoft Outlook, Visio, Symantec Antivirus , McAfee VriusScan Enterprise, SAP V 8.x, Macromedia Dreamweaver, Adobe Acrobat, Reflection X, PowerBuilder Sybase and etc software

• Working technical knowledge of network and PC operating system, Including Window 2000, Window XP, NT, Novell, Microsoft Exchange 2003 deployments, Support Blackberry and Migration over 10,000 employees imaging of the server build and review of information compliance Norton Ghost and security configuration

• Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP , Wireless Routers, WEP & WPA and Webex

• Performs Desktop PC, Server, Printer and Infrastructure troubleshooting to isolate and diagnose common problems

• Maintain Wireless networking, including wireless access points

• Must be responsible for maintaining updates to tickets that are assigned through the call tracking system used, Special Projects as assigned

• Install and configure LAN and WAN devices (switches, routers, enterprise server)

11/2005-02/2006 Adecco Technical/Cardinal Health Libertyville, IL

PC Tech Responsibilities

• Alaris PC Point-of-Care Unit,Alaris Pump Module, Alaris Syringe Pump Module, Alaris SpO2 Mo

• Upload CQI logs, Hardware Upgrades/Inspections, Upgrades Application code (Flash), and Electrical Verification checks such as Current Leakage, Resistance to ground

• System Power Configuration Models, Record serial and asset number on spreadsheet

09/2005-11/2005 Manpower Professional/Nile West High School Skokie, IL

Help Desk/Desktop Support Responsibilities

• Manage and administer MS Active Directory user account, and Migration Exchange environments

• Security (Cisco PIX firewall / VPN tunnel configs) Checkpoint NG-AI, Remedy Tracking System

• Installs, configures, tests, maintains, monitors, troubleshoots end-user workstations and related hardware and software in order to deliver – required desktop services levels

• Hand- on with hardware and software troubleshooting experience

• Operates company's data communications systems, including LAN and WAN

• Provides very complex technical assistance and resolutions for network problems

• Must be responsible for maintaining updates to tickets that are assigned through the call tracking system used

02//05-07/2005 Apex Staffing/AIG Insurance Bryn Mawr, IL

Desktop Support/level 1 Responsibilities

• Performing hardware diagnostics, Support Blackberry Coordinating repairs Installing/testing PCs ,Norton Ghost and printers

• User Account Management Create/manage network accounts for staff in assigned offices

• Perform basic maintenance of servers (patching, basic functions like mapping drive)

• Working technical knowledge of network and PC operating system, Including Window 2000

• Testing all addition types to the IT environment such as PCs and printers

• Operates company's data communications systems, including LAN and WAN

• Provides very complex technical assistance and resolutions for network problems

06/2004-01/2005 Instant Technology/Bank One Chicago, IL

PC Technician Responsibilities

• Installing/testing security patches, Support Blackberry service packs and new application

• Establish and maintaining Storage Area Network Management and Backup/Recover

• Testing all addition types to the IT environment such as PCs and Printers

• Operates company's data communications systems, including LAN and WAN

• Provides very complex technical assistance and resolutions for network problems

• Database and AIX administrator on platform migration from HPUX to AIX

11/2003-05/2004 Hartford Computer Group Des Plaines, IL

PC Technician Responsibilities

• Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, other components and equipment

• Participates in network hardware and software installations and upgrades as required from Window 2000 to Window XP

• Manage maintain PC equipment (repair, configure, upgrade)

• Manage maintain hardware asset inventory records, and supporting paperwork

• Manage maintain Norton ghost

• Manage maintain clean and organized PC assembly area

Education

Chubb Institute Diploma Network Technician 06/2002-12/2002

University Of Phoenix Information System 11/2004 – 05/2005

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