Customer Service Administrative Assistant

CHRISTINE WALDER

** ***** *****

West Hartford, Connecticut 06117

860-***-**** ***************@*******.***

PROFILE

Accomplished, Multi-talented Professional

Career Overview

Background features a record of productivity, professionalism and consistent performance excellence in visible, increasingly responsible positions requiring multiple skills. Most recent twelve years in executive support roles with a nationally respected private independent school. Prior experience in managerial, administrative, and customer service positions in business.

Key Strengths

Energetic; dedicated; solution-focused; high integrity; team player; reliable; strong work ethic. Excellent organizational, event planning, and communication skills. Takes ownership of projects and delivers results. High level of diplomacy, etiquette, and attention to detail. Pro-active approach to problem-solving. Outstanding collaborator; trusted advisor; proven producer.

EXPERIENCE

1998-2010 AVON OLD FARMS SCHOOL – Avon, Connecticut

Director of External Affairs (2004-2010)

Performed multiple administrative, academic, organizational, advisory and communication functions in this exclusive private secondary school for young men. The student population of 400 is drawn from countries from all over the world. Assistant to the Headmaster, who serves as the “CEO” of the school. Interacted continuously and effectively with the faculty, staff, administration and parents. Took a leadership role, planning and overseeing the successful execution of school functions, motivating staff to deliver operational and service excellence. Handled highly confidential information on a regular basis. Served as Student Advisor. Member, Emergency Response Team.

• Planned and ensured in the successful implementation of all major school functions, the highlight events of the annual school calendar. Presented Avon Old Farms School at its best. Events included Parents Weekend, Commencement, Spring Parent Dinner and Auction.

• Planned and organized a well received Gala Dinner in conjunction with the launch of a $60 million Capital Campaign, the largest in school history.

• Organized and managed the dedication ceremony recognizing the installation of solar array on the hockey rink, the largest array on a private institution in New England. Worked with the staff and security of Senator Chris Dodd, the guest speaker.

• Organized and managed the 65th anniversary of the Blinded Veterans of World War II, who rehabilitated at Avon Old Farms School during a four year period when the school facilities were closed.

• Managed arrangements for former New York Mayor Rudy Giuliani, the Commencement Speaker.

Executive Assistant to the Provost (1998-2004)

Provided comprehensive organizational and administrative assistant to the Provost, the senior academic administrator. Managed the Provost’s schedule. Prepared and distributed a variety of publications. Also assisted the Dean of Faculty and the Athletic Director. Collaborate with faculty and staff.

• Assisted the Dean of Faculty in conducting faculty recruitment (2000-2010). Reviewed resumes and made recommendations.

1990-1997 NORTHERN STATES METALS – West Hartford, Connecticut

Customer Service Manager (1995-1997)

Executive Administrative Assistant (1990-1995)

Served in two progressively responsible roles with this commercial/industrial company which served a national customer base. Provided direct administrative support to the company President and the Vice President of Sales.

Responded to first time sales calls and customer inquires. Collaborated with the Marketing Manager on telemarketing and direct mail programs. Coordinated company advertising and promotional efforts.

• Devised and executed a customer quote follow-up system. Generated $1.5 million worth of new business in a fifteen month period.

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