Mary Jane D. Hernandez

** ******** ****** ********* *******

+632-*******; +639**-*******

E-mail Add: ehjqk9@r.postjobfree.com

QUALIFICATIONS:

 Knowledgeable in different Computer Applications:

 OPERATING SYSTEM: Microsoft Windows 95 / 97 / 98 / NT4 (Workstation, Server, Enterprise Server, Terminal Server) / 2000 (Professional, Server, Advance Server) / XP (Home, Professional) / 2003 (Standard Edition, Web Edition, Enterprise Edition), Redhat 9.0, Rehat Enterprise 4 AS (32 and 64 bit)

 APPLICATIONS: Turbo C, Turbo C++, Assembly Language, Visual Basic, MySQL, VMWAre, Basic HTML

 Fluent in English and Filipino

 Have an above-average communication skill, open-minded, flexible, optimistic, creative, competent, and independent. Highly responsible, well organized, self-motivated, goal-oriented and Quality oriented.

 Equipped in handling computer viruses, Spyware and Vulnerability technology

 Experienced in photo-editing using Photoshop 7.0

 Knowledgeable in Performance testing tool - VSTS (Microsoft Visual Studio Team System 2008)

 Design/Setup a simple Local Area Network (Client/Server)

 Knowledgeable in Mercury Tool – Quick Test Professional (QTP) 8.2, 9.1, 9.2 and Winrunner

 Experienced in Rational Tools (ClearQuest)

 Microsoft Certified Profession (MCP) – Windows 2000

 Microsoft Certified Systems Administrator (MCSA) – Windows 2000

WORK EXPERIENCES:

 April 12, 2010 – Present Software Engineer

Sabre Holdings Inc, Ortigas Avenue Philippines

 Develops and executes software test plans.

 Analyzes and writes test standards and procedures.

 Maintains documentation of test results to assist in debugging and modification of software.

 Analyzes test results to ensure existing functionality and recommends corrective action.

 Consults with development engineers in resolution of problems.

 Design, code and execute automated test scripts using QTP 10

 Conducts functional and test process consulting and coordinates testing groups.

 Documents and tracks product testing results

 May 21, 2007 – April 8, 2010 Software Engineer

Accenture, Makati Philippines

 Prepare test requirements, test plan, test cases, Test Scenario and test conditions based on test plan documents

 Executes the QTP Automated Scripts

 Analyzes high-level software strategies and solutions through functional and technical expertise

 Implements design analyses that will identify requirements related to people, processes and Technology

 Recommends possible improvements on technical design

 Creates test scripts; executing and documenting tests

 Facilitates technical design discussions or walkthroughs

 Providing user support by addressing business inquiries and issues

 Ensuring successful migration of work to production through participation in deployment activities

 Documents defects and errors

 Retests the application upon fix of developers

 Creates Performance testing document

 Prepare reports and correspondence concerning project specifications, activities and status.

 Confer with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces.

 Modify existing software to correct errors, allow it to adapt to new hardware, or to improve its performance.

 Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.

 Consult with customers about software system design and maintenance.

 Perform Performance testing using VSTS 2008

 Prepare Test Planning, Test Cases and Test Scenarios

 November 2005 – May 18, 2007 Spyware Engineer/Quality Assurance

Trend Micro, IBM Bldg, Libis, Philippines

 Create Spyware signature pattern for a specific Spyware sample

 Quality checks the created pattern to make sure that spyware sample is cleaned

 Uses different tools in identifying a specific file

 Present daily report on the status processed each day

 Make a Documentation on test requirements, test plan, test cases and test results on spywares’ testing process

 March 2005 – November 2005 Acting Shift Team Leader, QA Team

Trend Micro, IBM Bldg, Libis, Philippines

 Responsible for achieving department goals through team performance

 Provides and implements innovative ways to improve work processes

 Ensures the continuous operation of the team being handled, which includes allocating the necessary materials or resources

 Monitors the day-to-day operations of the team, to check if the goals set are being met

 Ensures the timely delivery of solutions from the team

 Ensures that issues are resolved timely, to produce the best possible output

 Facilitates communication within the team, and with other groups in Trend Micro

 Motivates the engineers to contribute based on their fullest potential

 Serves as escalation points for problems encountered by engineers. In case of conflict, mediates to solve problems raised

 Helps define task priorities, both those newly given and those currently being done by subordinates

 Reviews and revises current processes as necessary

 Disseminates information

 Served as escalation point regarding issues pertinent to shift operations and customer needs

 Supervised the performance of the team

 Ensures that company rules and policies are being followed

 May 2002-March 2005 Quality Assurance (QA) Engineer

Trend Micro, IBM Bldg, Libis, Philippines

 Handle all Virus related cases.

 Analyze information to determine, recommend and plan installation of a new system or modification of an existing system.

 Make sure that all patterns passed QA Testing Criteria

 Provide advice to antivirus engineers on how to improve quality of VSAPI, DCT, VA, OPP and NVP pattern submitted

 Perform pattern file Product Integration Testing(PIT) using Trend Micro Products on different Windows and Linux Platforms.

 Maintain the VSAPI, DCT, OPP, NVP and VA QA Testing Environment setup

 Document all QA Testing Process done by the Antivirus Project QA Team in ISO format. This includes checklist for each process

 Create QA Reports on Fix Tools, DCT, OPP, NVP, VA and other Tools Testing (Bug Report, Status Report, etc.)

 Use testing QA tools such as WinRunner and Silktest

 Handle Special Projects being assigned by Process Owner Team/ Team Leader/Department Manager

 Create QA Reports on Pattern Statistics (Rejects, False Alarm, Pattern Count, Bandage, Performance Tuning, OPR_Size, Weekly pattern count, etc.)

 Prepare test cases/test plans for all QA Testing done by the Team

 Help Virus LAB and Server Scan Machines Troubleshooting

 Provide feedback to AV engineers on how to improve quality of Virus patterns submitted to QA Team for testing.

 Suggest Process Testing improvement for QA Team

 Formulate Specifications for Automation Projects for AV QA Team

 Prepare documentation of Pattern QA Processes

 Assisted in providing lectures and trainings for the new member of the team and to the junior QA member.

 Attend trainings and technical sharing sessions provided by the different groups of the department or the company

 Responsible for supporting customers on virus-related queries and meeting their respective service level agreement (SLA)

 Responsible for providing customers with effective, problem-specific solutions on a one-on-one basis

 May 2000- May 2002 Associate Engineer

Trend Micro, Inc., IBM Bldg, Libis, Philippines

 Assist and provide solutions to the customer particularly the virus related problems.

 Monitore new viruses from different Internet sites.

 Responsible in answering inquiries coming from the customers both internal and external.

 Responsible in notifying specific contact persons via phone during outbreaks

 Attend trainings provided by the company for improvement

 Generate reports that would be used in performance management as well in monitoring the production status

 Responsible for any task the management may assign from time to time.

 Creates daily, weekly and monthly reports.

 April-May 1999 OJT (On-the-job Trainee)

FUJITSU PHILIPPINES- Uniserv Systems Int’l., Pasay Road, Makati City

 Assisted in various tasks, and handled clerical duties

 Performed other tasks assigned by Project Leader

TRANINGS ATTENDED:

CSTE (Certified Software Tester) Certification Training

Accenture Philippines

July 14 – Sept 15, 2008

Microsoft ASP.Net (C#)

DBWizard

August 26 – 29, 2008

Rational Functional Tester Training

Accenture Philippines

June 3 – 5, 2008

Visual Studio Team System

DBWizard

July 7 – 8, 2008

Regression Testing using QTP (Quick Test Professional) 9.2

CHEQ System, Makati Philippines

October 19-21, 2007

Shunra VE Webinar Training

Accenture Philippines

August 15-16, 2007

Spyware Creation Pattern/QA Testing Procedure

Trend Micro Braintree Massachusetts, USA

April 2006 – May 2006

 Learn the technology used of the new company acquired by Trend Micro and integrates it to the company’s process.

 Create and define QA Team Testing Procedure

 Design and setup QA Team testing environment using VMWARE.

 Provide TOI(Transfer of Information) to my team member

 Created test cases/Test Plan/Checklist/Process Documentation.

 Evaluated hundreds of spyware detection signatures quota for this project.

 Performed other tasks assigned by Project Leader

Virus Analysis Training

Trend Micro Philippines

June 2005 – Dec 2005

 Study the common malware behaviors and learn the tools and techniques in analyzing them.

 Analyzed codes of viruses

 Learn virus and malicious threat analysis of computer systems

 Detect and clean virus and malware infections.

 Study and observe malwares for virus analysis reports

 Learn new virus technology to understand their characteristics and to determine how to cure them.

 Train in various areas of the antivirus field and has advanced knowledge in malware (worm, trojan, backdoor , symbian malware) & spyware file analyses

Trend Micro Product Training

Trend Micro Philippines

May 2005

Manadarin language Training

Trend Micro Philippines

March 2005

Microsoft Windows 2000 training

Trend Micro Philippines

Dec. 2002 – May 2003

Networking/TCP/IP Training

Trend Micro Philippines

June, 2002

Assembly Language training

Trend Micro Philippines

August, 2001

EDUCATION:

1996 – 2000 ST.SCHOLASTICA’S COLLEGE

Bachelor of Science in Commerce Major in

Management Information System

1995 CENTRO ESCOLAR UNIVERSITY

Bachelor of Science in Tourism, First semester

1991 – 1995 SCHOOL OF DIVINE MERCY

Secondary Level

SEMINARS ATTENDED:

July, 1997 Career Talk

St. Scholastica’s College

January, 1999 Personality Development

St. Scholastica’s College

August, 2002 Synergy Seminar

Trend Micro

REFERENCES: Available upon request

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