Computer Consultant
Resume:
Willie Sharper
Round Rock, Tx ***64
*************@*****.***
Education: Seabreeze Senior High School High School Diploma
Daytona Bch, FL
Riverside Community College Associate’s Degree:
Liberal Arts:Riverside, CA
National Education Center Associate’s Degree:
Electronic/Computer
New Horizons Computer Training Training Certificates:
Microsoft Word,Excel,Access
Power Point, Publisher, A+ Trained
Technician Bureau/ FLS Point of Sales/Install
Smartsource IT Install Self Checker Stations
Proprietary Software/Touch Scr. Monitors
Dell Certified/HPCertified/A+Trained
Areas of Skill: Administrative: Technical: Software:
Salesmanship Laptop Technician Win 95/98/ME/XP/2000
Database Manager Computer Implementation Access Database
Direct Marketing Cellular Ph Tech Excel Spreadsheet
Customer Service Fax, Modem & Peripheral Windows NT/MIS/Dos
Telemarketing Auto Mechanic Electronic Medical Records
Peer Counseling POS Install/Repair Educational /Proprietary
Network Admin. Computer Mac/Pc Tech Peachtree/Quicken Software
Admissions Recruiter A+ Trained Microsoft Word/ Office Ste.
Call Centers Admin. Sen. Helpdesk Specialist. Block Financial Software
Employment:
2/10-present HelpdeskToGo (Consultant Contract) Computer / Mechanic
Client/Service customers needed to upgrades memory, replace hard drive connect to the internet
Troubleshoot computers/laptops/printers. Auto mechanic onsite replace & repair vehicles
Set appointments, answer phone and create customer base for the company's clientele.
1/09-02/10 SmartSource-Inc. ( Migrate Target Stores Contract) Computer Technician
Responsible for Install configure POS Computer cash register,guest services card equipment.
De- install old cabling and equipment and install new cabling /equipment
10/08-01/09 ULA/Boeing (Computer Merchant Contract) Computer Support Technician
Reimage client/serve computer and Install at various workstations. Check migration with endusers
after migration printer email data transfer okay.Report all issues to supervisor after installation
8/08-9/08 Sungard Corporation (Contracted through Veredus Corp.) Call Center Desktop Support Tech
Used various MIS systems,used token security key to access vital data to various Colleges/Universities
Support computer questions & resolves, Reset passwords, Troubleshooting computer issues.
9/00-1/01 H&R Block (Worldheadquarter’s Call Center) Call Center Help Desk Technician Technical Support to business sites throughout USA. Provided Troubleshooting & Technical Software support
Software support to proprietory software (TaxCut). Documenting about 75calls a day.Used prorietory
software troubleshoot and repair issue relating to client/server needs.
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