Carrie Butorka, PHR

*** ********* *****, *********, ** 60060

ehfdzm@r.postjobfree.com ~Cell: 847-***-****

CAREER PROFILE

Seasoned business professional with extensive Human Resources and Training experience in manufacturing, corporate and service industries. Adept in performing within dynamically changing environments requiring focused decision-making. Experienced in streamlining business processes, implementing organizational solutions, and enhancing operational efficiency.

EDUCATION & CERTIFICATIONS

BSBA, with a concentration in Human Resources, DeVry University, Chicago, Illinois

Professional Human Resources (PHR) certification, 2010

CORE COMPETENCIES

❖ Organizational Development

❖ Benefits Programs

❖ Payroll Administration

❖ Change Management

❖ Employee Relations

❖ Strategic Planning

❖ HRIS Technology

❖ Training & Coaching

❖ Employment Laws

❖ Compensation & Rewards

❖ Recruiting

❖ Policy Development

Rexam Healthcare, Buffalo Grove, Illinois 5/2008-6/1/2010

Rexam is a global consumer packaging company. The Buffalo Grove facility is a Healthcare division specializing in plastic injection molding of medical supplies.

Human Resources Generalist

Responsible for all Human Resources activities for 350 production employees.

• Secured and managed grant for $250,000 funded from the State of Illinois for training employees.

• Recruited, developed, and retained key talent for the organization.

• Implemented and communicated new policies and procedures including: vacation, attendance, tuition, etc,

• Maintain HRIS systems including: Kronos, Training Management System (TMS), Lawson and SAP

• Partnered with management to execute performance management systems and development planning

• Created and implemented new procedure for disciplinary actions and performance reviews. Monitored for consistency and adherence to employment regulations.

• Developed and maintained relationships with both hourly and management employees to proactively address employee relations issues.

• Executed termination process for all voluntary and involuntary separations, including exit interviews and unemployment compensation processing.

• Responsible for processing bi-weekly payroll

• Managed onboarding new employees including: background checks, drug screens, pre-employment testing and orientation

• Coordinated all benefits administration (Medical, Life, STD & LTD, FMLA, and COBRA). Including open enrollment

• Consulted with hiring managers to project future workforce based on production needs. Maintain headcount reporting focusing on labor including: temporaries, indirect and direct labor.

• Manage temporary staffing requirements through onsite agency with third party recruiter.

• Developed and delivered training program for operators to reduce errors and increase production efficiencies.

• Developed SAP training program for HR staff in U.S. plant locations.

• Coordinated company events including: holiday lunches, anniversaries and retirements.

• Partnered with Health and Safety Manager to promote company initiatives to reduce work injuries.

Mobile Management, Chicago, Illinois 1/2008- 4/2008

The eleventh largest manufactured home community owner/operator in the country, Zeman Homes &

Neighborhoods currently offers homes in 32 Illinois communities, as well as neighborhoods in Indiana.

Recruiting and Training Manager

Responsible for implementing recruiting and training program for community managers.

• Created new processes, procedures, and tools for Community Managers to understand the

procedures for property management.

• Implemented Performance Improvement Plans for employees

• Created recruiting program and trained staff on effective interviewing techniques

• Created employee survey and facilitated results with employees

• Developed on-boarding orientation process

Carrie Butorka Page 2

Rust- Oleum Corporation, Vernon Hills 2/2006-12/2007

Rust- Oleum is one of the leaders in manufacturing consumer and industrial paints.

Human Resources/Training Specialist

Responsible for HR and Training activities for four plant locations

• Managed yearly budget of $500,000 for employee training

• Managed the entire hiring process, to include job specification and development

• Counseled managers regarding hiring practices and procedures to ensure compliance and understanding of general HR laws, EEO, hiring and compensation guidelines

• Developed and trained managers within the company on being effective leaders.

• Created professional career development process for salaried employees.

• Executed HR functions such as: employee relations, new hire orientation, terminations and creation of Employee Handbook detailing policies and procedures

• Provided high quality consulting and problem solving to hiring managers

• Consulted with hiring managers to project future workforce based on production needs.

• Implemented RO University to all employees to develop skills

• Secured and managed grant for $300,000 funded from the State of Illinois for training employees.

• Recruited, developed, and retained key talent for the organization.

AMC Mortgage Services, Schaumburg, Illinois 1/2005 – 1/2006

Sub-prime mortgage lender based out of California. For business continuity purposes a call center with 300 employees was created in Schaumburg.

Training Specialist/ Organizational Development

Responsible for training new call center employees on laws and regulations for sub-prime mortgage lending.

• Consulted with call center managers’ to identify training needs

• Developed plan for on boarding new hires across the company

• Delivered collections, customer care and technical training to new call center employees.

• Managed transition of two departments to Schaumburg location. Project included: Needs Analysis, Design and Delivery of training and Process Improvements.

• Monitored trainees’ knowledge before and after training to determine level two ROI

Discover Financial Services, Riverwoods, Illinois 12/1998 – 12/2004

Discover Financial Services is a leading credit card issuer and electronic payment services company with one of the most recognized brands in U.S. financial services .

Learning Consultant: Leadership, Learning, and Development (2001-2005)

Responsible for corporate and call center design and development of training initiatives.

• Facilitated internal training sessions, including: performance management, new employee orientation, teambuilding, individual change management, and employee and customer private policy issues

• Designed and developed training programs based on performance and needs analyses to meet Business Partners’ needs

• Managed annual budget and track expenses

• Developed curriculum to facilitate new hires’ successful transition into the company, including: New Employee Orientation, Leadership, and Company Overview

Senior Human Resources Benefits Representative (1998-2001)

Responsible for benefit administration for corporate and call center employees

• Interpreted policies and procedures for employees

• Provided benefit support to employees and addressed new employee benefit issues and questions

• Handled tuition reimbursement and streamlined tuition reimbursement process

• Administered termination paperwork for all employees

• Coordinated benefits fair for all employees

Blue Cross/Blue Shield of Illinois 1991-1998

Claim processing and customer service

MEMBERSHIPS

American Society for Training and Development - member since 2002.

Society for Human Resources Management- member since 2005

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