Manager Customer Service
Resume:
Jason Sadler
Post Office Box ****, Ocean View, DE 19970
*********@*****.***
CAREER OVERVIEW
Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover.
EXPERIENCE
Five Guys Burgers and Fries 2004 to present
General Manager for Multi-Unit Franchisee
•Manage front house/back house restaurant operations for this high volume restaurant.
•Direct efficient guest flow through participative shift management, scheduling a full working staff of up to fifty crew members.
•Oversee employee relations encompassing staff recruitment and training.
•Prepare and distribute payroll for up to 90 employees.
•Handle weekly inventory and vendor relations to ensure the timely and cost-effective purchasing.
•Effectively lead and motivate employees through implementation of in-house training and incentive plans, resulting in increased productivity levels and employee satisfaction.
•Prepare and track sales budgets.
•Hold P&L accountability; manage sales analysis, forecasting, and reporting activities.
•Ensure the integrity of restaurant operations through excellence in customer service.
•Attract, retain, and promote new business through proactive community service efforts
Snapper’s Seafood Restaurant, 2002-2004
FOH Restaurant Manager
•Managed total restaurant operations in areas of staff management, customer relations, vendor relations, budgets, inventory control, and purchasing of food, beverages and small wares.
•Supervised all aspects of in-house banquet planning, bookings and payment for up to 80 guests.
•Recruited, trained and scheduled a full working staff of up to forty-five crew members.
•Streamlined controllable spending in an on-going effort to meet weekly overhead expenditures.
•Posted to General Ledger, processed weekly payroll, and prepared weekly sales reports.
•Promoted new business through participation in community events.
SKILLS
•Extensive food/beverage knowledge
•Food regulation compliance
•Food Standards enforcement
•Ability to handle fast-paced environment
•Ability to maintain supplies
•Consistently meet goals
CERTIFICATIONS National Restaurant Association ServSafe certification Expires June 2016
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