Customer Service Data Entry
Resume:
LaFydia Woods
Fort Worth, TX 76116
*************@*****.***
Objective: To obtain a challenging position where my professional customer service and data entry experience will be fully utilized in an organization oriented that offers growth potential and diverse job responsibilities.
HIGHLIGHTS OF QUALIFICATIONS
Strongly self-motivated, punctual, and follows directions accurately.
Professional in appearance and work attitude
Responsible, reliable and friendly.
Sincerely enjoy working with people, in person and over the phone.
Answered multiple incoming calls, and made outbound calls on a daily basis.
RELEVANT SKILLS AND EXPERIENCE:
As a Order Puller, Ultimate Staffing
- Put orders on a spreadsheet through Excel
- Pull master pack from bin locations
- Take master pack of out the bin location
- Put the master pack into the sales order
As a Technical Support Specialist, Sprint PCS
- Provided friendly customer service to a wide range of people while promoting Sprint’s products.
- Processed customer calls in a timely and professional manner.
- Educated customers on their billing and phone plans and taking payments
- Helped customer identify service/ product that best suited their calling needs.
- Take over 70 calls per day
- Work with corporate accounts
- Troubleshooting customers’ devices
As a College Advisor, MyFootPath
- Provided friendly service to a wide range of people while addressing all concerns about school
- Processed the inbound calls in a timely manner
- Located schools for prospective students
- Submitted students’ information to schools
- Handle outbound calls when following up with prospective students
- Processed customer request via email
- Helped customer identify programs
- Made over 200 outbound calls per day and 50 inbound calls
As a Substitute, Orion’s Mind
- Provided friendly customer service to Parents looking to enroll their children in a after school program
- Made calls in a timely and professional manner to follow up on parents the needed more information about the program
- Tutored 1st and 5th grade students in Math and Reading
As a refusal Converter, National Opinion Research Center
- Provided friendly customer service to a wide range of people while conducting Social Science Research
- Processed customer calls in a timely and professional manner
- Converted refusals into completes
- Data Entry
- Handled over 150 outbound calls and 200 inbound calls per day
- Managed multiple projects with 8 employees under me
As a Security Guard, Safety Service Systems Inc
- Provided friendly customer service to a wide range of people while securing different areas
- Maintained crowd at different events
- Ushering guest to their correct seat
- Helped customers with questions and concerns about upcoming events
WORK HISTORY
07/11- 02/12- Order Puller, Ultimate Staffing
04/11-07/11 Technical Support Specialist, Sprint PCS
04/09-04/10 College Advisor, MyFootPath
09/08-04/09 Substitute, Orion’s Mind
02/06-05/08 Refusal Converter, National Opinion Research Center
04/05-02/07 Security Guard, Safety Service Systems Inc
Education
Rezin Orr Community Academy High School 09/98-06/02
Major: Computer Experience
Received: Diploma
The College of Office Technology 02/04-09/05
Major: Computer Networking Technology
Received: Diploma
ADDITIONAL EXPERIENCE:
Freelance Computer Networking
Computer Programming, Computer Installation, Computer Repairing and Computer Maintenance
Reference available upon request
Contact this candidate