Operational Manager
Resume:
PELIN KORO
Cliffside Park, NJ 07010
Cell: 1-646-***-****
Home: 1-201-***-****
*****.****@*****.***
A results-oriented supervisor with strong business systems experience seeks an opportunity in which to help improve operations by leading a team to achieving company goals.
Summary of Skills
• Self-motivated and hard working; able to set effective priorities to achieve immediate and long-term company goals, ensure smooth workflow, and meet operational deadlines.
• Well developed interpersonal and communication skills. Have successfully worked with a diversity of professional, staff & clients.
Professional Experience
Quality Home Care Providers, Inc., NJ, USA (2002 – 2009)
Operational Manager
Individually managed daily operations of the $5MM Durable Medical Equipment company. Successfully managed a staff of 40 with responsibilities for client services, billing, sales, warehouse and Home Medical Equipment technician departments. Established office procedures and systems. Developed third party company relations to ensure successful implementation of new policies and procedures for all related departments. Performed analytical research for new projects to improve current operations. Prepared and analyzed multiple operational reports. Directed and coordinated all aspects of operations, including, troubleshooting, hiring, supervising, training & performance reviews. Implemented quality control on a range of critical business areas. Primary liaison between executive management and all departments. Coordinated all efforts of company to assure adherence to Joint Commission’s requirements.
Achievements:
• Increased new business 54% in one year through efficient management of day to day Sales and internal operations.
• Increased cash position by 70% in 6 months period through implementing improvement in billing system and stronger AR management.
• Improved operations led to 80% increase in operating margin by in 6 months
• Increased work-flow efficiency of team by eliminating unnecessary tasks, also enhancing workforce morale.
• Implemented new policies and procedures, resulting in reduction of errors by 79%
• Successfully met all company audit requirements & deadlines for critical payer community (Medicare, Joint Commission, and private insurance companies).
Commercial Union Life Insurance Company, Istanbul, Turkey (2000 – 2001)
Research and Development Department Manager
Performed & directed research and documented thorough company-wide analysis of business requirements and systems. Lead critical company projects such as Oracle Financials implementation. Led vendor selection, negotiations and managed subcontracted with software programming and development companies for new systems. Coordinated, monitored and maintained all new system establishments including the presale CRM and the core ERP. Directed operations for department of 20 in setting and meeting objectives and goals. Responsible for budget establishment and management. Performed extensive employee evaluations within the department.
Achievements:
• Implemented efficiently running Oracle Financial which improved financial operations and provided stronger financial reporting system for the firm. System implemented meeting all delivery checkpoints and within budget
• Successfully installed presale CRM system at company headquarters and 25 retail branches, thereby improving sales operations and reporting systems
• Provided extensive training to new system users, resulting in reduction of errors
Scala Software and Consulting Firm, Istanbul, Turkey (1997 – 2000)
Consulting and Client Services Department Manager
Scala is a $135M (2008) business solutions firm supporting multi-national clients since 1978.
Hired as a Management Consultant and rapidly promoted to Project Manager. Further advancement to Consulting and Client Services Department Manager in after two years, directly reporting to Scala Head Office in Budapest. Managed, established objectives, trained and evaluated team of 12 consultants and project managers. Successfully managed a budget of $5.6MM. Responsible for organizing, managing and performing presale activities to existing clients and new prospects. Activities included qualification, needs discovery, solution definition, proof of concept demonstrations and business presentations. Defined appropriate business processes for a range of companies across several industries. Provided critical financial and logistical systems consultation to prospects and clients. Successfully delivered on-going systems support to clients. Researched client requirements from multiple industries and coordinated effective systems support for product. Delivered high-levels of communication and collaboration with other Scala offices. Provided professional software solutions and consulting services to several international companies like Schering, Schindler.
Achievements:
• Increased the new customers capture rate 114% in less than 2 years
• Increased the consulting revenues from $4.2MM to $5.6MM and exceeded sales growth objectives by 106%
• Increased customer satisfaction levels to new highs
Koç Holding A.Ş., Istanbul, Turkey (1994 – 1997)
Management Consultant
Developed and implemented accounting procedures and training materials for Koç Group Companies. Provided consultation to and leadership for senior staff members and their management teams for multiple holding companies including Koc Finance, Koc Otosan, Koc Beko (amongst Turkey’s largest). Performed acceptance tests for the accounting system software CODA. Monitored systems and reported errors. Worked collaboratively primary project implementation, test and delivery contacts with two international companies; Coopers & Lybrand and CODA for KOC GROUP COMPANY projects. CODA Accounting and Financial software is part of International Business Software solutions with 2008 revenue of $550MM with offices in 19 countries including United States and America. Provided professional software solutions and consulting services to Turkey's biggest companies like Tofas, Otosan, Beko, Koc Finance Bank.
Achievements:
• Installed and established systems in KOC GROUP companies, increasing company productivity in the projected time period with the assigned budget, successfully met all deadlines
• Efficient and timely development and delivery of documented project status as well as system processes and procedures for Koc Group senior management
• Established new system training procedures to increase efficiencies and decrease errors within multiple departments
Other Related Experience
Pathfinder International, Istanbul, Turkey (1992 – 1994)
Project Coordinator/Office Manager
Coopers & Lybrand, London, U.K., (1991 – 1992)
Auditing Officer
Participated in audits of several UK companies such as British Telecom, G & A Marketing Services LTD, Efamol.
Graduate Educational Leave of Absence (1989 – 1990)
Citibank N.A., Istanbul, Turkey, (1988 – 1989)
Clerical Officer
Education
2009 - Boston University, PMP Certification. Estimated completion (June 2010)
1989 – 1990 MBA, Stirling University, United Kingdom
Received competitive scholarship from the British Council. Awarded as a result of scholastic, written and oral exams. One of 50 to receive scholarship out of 2,500 applicants.
1983 - 1987 B.Sc, Istanbul Technical University, Management and Business School
Training Programs
1991 Finance and Management Workshop, Procter & Gamble in UK
1991- 1992 Finance and Management Training Courses, Coopers and Lybrand Deloitte in London, UK
1997- 2000 Finance, Logistics Management Training Courses, Scala Software and Consulting in UK, Prag and Budapest
2002-2009 Medicare and Medicaid Regulations Workshop, James Organization in NJ
2003 Better Management Skills Seminar, NJ
2003 Web MD (Emdeon) Training, NJ
Computer Skills
Enterprise Applications
• Oracle Financial, CODA Financial Management, Scala Financial Suite, Scala Logistic System, Scala Manufacturing, Medical Billing and Patient System QS1 for Durable Medical Equipment, Microsoft Access
Productivity Tools
• Microsoft Office (Word, Outlook, Excel, PowerPoint)
• Internet Research
Language Skills
• English - Fluent written and spoken
• Turkish - Fluent written and spoken
References will be provided upon request.
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