Customer Service / Business Analyst/ Call Center/ Rist Analyst

EULA GREEN

**** ****** **** ** *** ****. • Norcross, GA 30093 • ***********@*****.*** • Home 678-***-**** • Mobile 678-***-****

SUMMARY OF QUALIFICATIONS

A recent criminal justice graduate backed by more than 20 years of practical experience in the corporate world.

PROFESSIONAL EXPERIENCE

CLIENT SERVICES RISK MANAGERMENT 10/2007 to 09/2010

PIPELINE DATA, INC. Alpharetta, GA

Financial Services Transaction Processing

• Installs, reprograms and troubleshoots processing systems in a call center environment.

• Supports customer software downloads and trains customers on product use. Fields complaints and fixes reported problems. Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

OFFICE MANAGER 2004 to 2007

SOFA EXPRESS Buford, GA

Retail Furniture Sales

• Sold furniture, invoiced orders and resolved complaints.

• Processed credit applications and prepared nightly deposits. Managed employee scheduling, payroll and training. Developed the ability to resolve customer service issues and satisfy customers.

ROOMS TO GO, DULUTH, GA 2003 to 2004

Retail Furniture Sale

OFFICE MANAGER

• Managed employee scheduling, payroll and training. Performed all sales-related accounting.

CUSTOMER SERVICE REPRESENTATIVE 1999 to July 2003

• Processed order entry via web and in-store orders. Provided product and warranty information, and researched escalated billing inquiries. Coordinated request for service calls, exchanges and returns in a call center environment.

EULA GREEN

DATA PROCESSOR 1997 to 1999

ACE HARDWARE Gainesville, GA

Retail Hardware Sales

• Managed delivery itineraries. Prepared order manifests for daily shift rotations.

• Entering vendor information into database. Coordinated support inquiries.

• Managed data on AS400 data management system

DATA MANAGER 1987 to 1994

ETHICON, INC. Cornelia, GA

Healthcare Products

• Processed orders and shipments to physician's office. Verified shipment and receiving of inventory and stock. Ensured preparation of medical kits for distribution.

• Managed batch file data integrity on AS400 data management system.

EDUCATION AND TRAINING

CONCORD LAW SCHOOL

BACHELOR OF SCIENCE 2010

KAPLAN UNIVERSITY

Area of Study: Criminal Justice ● GPA 3.7 ● Alpha Phi Sigma- Theta Epsilon Chapter Honor Society

TECHNICAL SKILLS & TRAITS

• Microsoft Office, Access, Word, Excel, Outlook and Internet

• QuickBooks

• Dependable, Reliable and Detail Oriented

• Ability to work as part of a team, accomplishing mutual team goals

• Ability to multi-task, analyze and assess data

• Strong organizational, time management and forecasting skills

• Strong oral & written communication skills and presentation skills

• Creative problem solver, conflict resolution and Critical thinking

• Strong Customer Service, relationship development and customer satisfaction skills

• Coaching, and motivating team player

• Fast learner with a wide range of practical skills

Contact this candidate