Name in full : Gratian Ignesius Wickremasinghe.

Address : **-**, *** ******, *******, NY 11435

Contact number : 347-***-****

Social Security No : ***-**-****

E-mail : eew3oj@r.postjobfree.com

Nationality : Sri Lankan

Sex : Male

Marital status : Married

Date of Birth : 03.24.1979

College : St. Aloysius National College, Ratnapura, Sri Lanka.

• Passed General Certificate of Education (Advanced Level) Examination in 1999 by Department of Examination, Democratic Socialist Republic Of Sri Lanka.

• Passed General Certificate of Education (Ordinary Level) Examination in 1995 by Department of Examination, Democratic Socialist Republic Of Sri Lanka.

• Diploma Course in Computers (Desktop publishing & reports / documentation works in office packages etc.) at NAC Computer Systems, Ratnapura Sri Lanka, in year 1996.

• High Diploma Course in Computer Software Engineering (With a Distinction pass) at London Tec International, Nugegoda, Sri Lanka www.londontec.net/index.html.Working and designing of payroll systems, data base systems and data base programming etc. in year 1999.

• Completed the Certificate Course of Centre Manager Training 101 for NOKIA Care Cervices, provided by NOKIA with Scicom Marketing www.scicom-intl.com in 2010.

Period : September 2009 to November 2010.

Employer : Softlogic Communications (Pvt) Ltd. Authorized National distributor for NOKIA phones and Accessories. Authorized NOKIA (Asia) Care Service provider in Sri Lanka. www.softlogic.lk

Duties : As Customer Support Supervisor in NOKIA Care Centre, Ratnapura, Srilanka.

Job Profile :

• Responsible for the entire management and operations of Ratnapura NOKIA Care Centre, towards achieving the corporate objectives.

• Positively and effectively respond to customer inquiries, comments and suggestions.

• Required to constantly communicate with the higher Management of the company and attend meetings.

• Able to lead manage train and motivate the staff to maintain a high degree of professionalism.

Training : Attended the Centre Manager Training 1 and 3 provided by the NOKIA Corporation and conducted by the Scicom academy www.scicom-intl.com

Objectives in Training 1

• Leading and Managing Customer Service Executive team, Identifying and Capitalizing on their team performance, Creating a performance driven work culture within teams.

Objectives in Training 3

• Conflict resolution, Problem solving, Personal safety and Environmental awareness.

Additionally followed and attended the online trainings (New arrival Product and applications etc) provided and scheduled by the NOKIA Corporation www.nokia-care-academy.com , also attend the NOKIA Café systems (NOL) with operation authorized.

Period : December 2003 to January 2007.

Employer : Messrs Super Trading, the sub contractor for the Kumagai Gumi (Japan) Ltd, the principal Contractor for the Southern Highway Development Project, Matara, Sri lanka, on the behalf of the Government of the Democratic Socialist Republic of Sri Lanka.

Duties : As Coordinator cum Supervisor, coordinating and looking after maintenance of vehicles of Consultant and Principal Contractor, manning the drivers pool and attending to their remuneration, general payments, reports and records, also looking after the care and maintenance of hired vehicles of the project.

Period : September 2001 to December 2003.

Employer : Kajima Kumagai Hazama Joint Venture (Japan). Main contractor of Kukule Ganga Hydro Electric Power Project at Kalawana, Sri Lanka, on the behalf of the Government of the Democratic Socialist Republic of Sri Lanka.

Duties : As Transport assistant cum Clerk, care and maintenance of the fleet of vehicles belonging to above Joint Venture, manning the drivers pool and attending to their remuneration, Government funds (ETF/EPF) calculations and payments, maintenance of driver’s vehicle reports and records, payroll preparations etc.

Have ability and experience with phones and wireless equipments, specially in problem solving. And have a knowledge in computer letterecy, office packages and commercial documentation works ets.

Also I have a good team work experiences in sales.

Thanks,

Yours truly,

Gratian Wickremasinghe.

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