Customer Service Health
Resume:
Natesha M. Schwaderer, CAC-Trainee
Brooklyn Park, MD 21225
******@***.***
Objective To obtain a position where a Master’s in Applied Psychology can be utilized in the field of addiction treatment.
Summary Offer nine years of experience related to substance abuse treatment, employee assistance, managed behavioral health care and case management. Known as a hard working, enthusiastic and detail-oriented person. Proficient computer skills. Interested in taking on new challenges.
Education & Possess CAC-Trainee Certification
Certification Currently pursuing LGADC certification, education and hourly requirements completed.
Master of Science, Applied Psychology,
University of Baltimore, Baltimore, MD May 2000
Bachelor of Science, Psychology,
University of Scranton, Scranton, PA May 1996
Work The Coordinating Center, Millersville, MD
Experience Service Coordinator October 2010 – October 2011
• Provided intensive case management and advocacy for people with complex medical disorders who wish to transition from nursing facilities to the community.
• Collaborated closely with individuals, families and service providers to develop an individualized plan that supports the health and safety of the client in their home as well as encouraging independence.
• Provided ongoing support in the community in order to ensure the individuals’ continued independence.
Second Genesis, Crownsville, MD
Therapist August 2007 – October 2010
• Provided individual therapy, family therapy and case management to a caseload of thirteen adult clients regarding substance abuse and mental health issues.
• Provided assessments, diagnosis, treatment planning, and case management for these clients.
• Facilitated three to four groups weekly within facility for over thirty clients.
• Provided information concerning tools for daily living, resume development, interviewing skills and methods for securing suitable living arrangements following the completion of substance abuse treatment.
• Facilitate a process group concerning coping with Post Traumatic Stress disorder and it's interaction with substance abuse.
• Facilitate relationships with external community organizations to obtain appropriate living arrangements, career development and aftercare resources.
Second Genesis, Baltimore, MD and Upper Marlboro, MD
Case Manager/Therapist February, 2004 – August 2007
• Provided assessments, treatment planning and case management services for up to thirty residential clients.
• Conducted groups as well as individual sessions regarding tools for daily living, career attainment and securing suitable living arrangements.
• Cultivated and maintained contact with various community resources in order to provide clients with access and information regarding continuing treatment and substance abuse recovery support.
• Provided aftercare services to clients that completed the residential portion of the program.
Gaudenzia, Inc., Baltimore, MD
Vocational Specialist June, 2003 – February, 2004
• Conducted didactic groups as well as individual sessions with clients in an effort to educate individuals regarding career choices and life skills.
• Developed curriculum designed to aid in the creation of tools for daily living.
• Collaborated with clinical staff to assist in the development of appropriate treatment plans for clients.
• Assigned written assignments as well as job functions within facility in order to develop characteristics and behaviors beneficial to a healthy lifestyle.
Gaudenzia, Inc., Baltimore, MD
Intake Coordinator October, 2002 – June, 2003
• Established a current listing of referral sources within the community.
• Scheduled and conduct intake interviews with potential clients.
• Maintained accurate tracking system for number of beds available, by funding sources and by gender.
• Completed all appropriate paperwork during admission process.
• Developed system to accurately determine and track client requirements within facility.
• Assisted where appropriate to address client needs.
• Assisted placement of client to appropriate location within or outside facility based upon the availability of appropriate resources.
• Facilitated relationships with other community agencies/healthcare providers in order to develop aftercare resources for discharged clients.
Magellan Behavioral Health, Columbia, MD
Customer Service Representative May, 2001 – October, 2002
• Conducted initial demographic intake and assess member eligibility in regard to various insurance providers for mental health and substance abuse treatment in call center environment.
• Triaged incoming calls to appropriate departments within organization.
• Researched claims, grievances and authorization issues for members and providers.
Occupational Program and Training Associates, Inc., Silver Spring, MD
Employee Assistance Coordinator September, 1998 – May, 2001
• Managed EAP workplace hotline to enable eligible members to access treatment for various problems such as substance abuse and mental health issues.
• Evaluated client needs and provide referrals to appropriate health care providers in the client’s immediate area.
• Developed provider referral network to ensure appropriate providers are available to clients.
• Created a provider database using MS Outlook that increased efficiency in appropriate provider referrals by 50%.
• Conducted provider relations to facilitate a seamless transfer of funds to providers as well as the provision of health care to union members.
• Maintained client files to ensure member and provider compliance with health fund requirements and regulations.
• Reviewed provider health care claims and approve/deny payment through member health fund.
Research University of Scranton, PA
Experience Research Assistant Psychology Department
Assisted professor with research on children’s perceptions of the elderly
Collected, analyzed and interpreted data
Presented paper at local area conference
Presented poster at annual APS conference
Computer Windows ’00, Microsoft Works, Word and Word Perfect,
Skills The Microsoft Network, Power Point, America Online and Netscape, Pine, Excel, SPSSX, Outlook, Lotus and Corel Presentations.
References available upon request
Contact this candidate