Technician/Technologist - Hardware, Software, Utilities, Telecom

Technician/Technologist with hardware, software and networking experience

RELEVANT EXPERIENCE

POS Solutions, Austin, TX

IT Technical Support Engineer 1 year

Texas vendor providing complete HW/SW turnkey solutions for Point of Sale systems in the Austin and surrounding area.

• Administer software, hardware and network support to Aloha POS clients.

• Train clients via remote support and “Go-Live” on-site presence.

• Design, modify and implement database systems for Aloha POS clients.

• Install complete systems including, hardware, software and network.

• Perform troubleshooting and resolution of OS systems.

Mactec Engineering, Austin, TX

Subsurface Utility Engineering Technician 1 year

Industry leader in engineering, environmental and construction services. From Transportation to facility management administering and Managing a Project from Start to Finish.

• Offered a three phase position to include: field work, utility coordination and project management.

• Rapidly adapted to new trade and became in-field lead within a few months.

• Promoted, designed and implemented database application for Utility Coordination department allowing a substantial reduction in administrative overhead and increased record stability.

• Furnished ISO required documents to support procedures for the SUE department.

Nortel Networks, Ottawa, ON, Canada

Technical Support/Software Engineer

3 years

www.nortelnetworks.com

A recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers.

• Instituted and managed a support strategy for the Universal Access Tool design team that magnified its suffering customer satisfaction rating from 50% to the high 80 percentile in a 1 years duration.

• Designed and implemented a cost reporting program to be used by Non-Nortel companies to automate cost accounts throughout their Telco’s.

• Designed complete web-based administrative interface for the Combined Application Toolset.

• Technical support for a multitude of DMS related software applications.

• Appointed as Prime Customer Representative for Nortel U.S.A. and GTE for gathering requirements and providing software training.

• Selected as a member of the Nortel Core Team for defining electronic software delivery worldwide.

DEC, Ottawa, ON, Canada

Electronic Technologist

1 year

www.digital.com

Industry leader in design and manufacturing of Servers and PC market products.

• Designated to train new employees in manufacturing and testing of PC's.

• Perform quality testing, hardware and software modifications to Digital's PC line of products.

• Render faultfinding techniques and apply corrective maintenance to non-functional PC's.

Canadian Armed Forces, Moose Jaw, SK, Canada

Communication & Radar Systems Technician

3 years

www.dnd.ca

• Applied Avionics Engineering fundamentals in the maintenance and repair of communication, radar and precision radio equipment.

• Assigned to the Canadian Air Force Pilot Training facility in Moose Jaw, SK, Canada to work on the Canadian Snowbirds.

RELEVANT EDUCATION

CompuSkills - C++ Unix Application Developer (with Distinction)

Herzing Career College - Computer Electronics Technology (with Honors)

Canadian Armed Forces - Comm. Radar Systems Level 4 - Technician

Canadian Armed Forces - Comm. Radar Systems Level 3 - Technician

Canadian Armed Forces - Performance Oriented Electronics - Course

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