Customer service, Recruiter, Manager, Sales
Resume:
BEATRICE VAAI LEOFA
*** *. *** ***** ******* #*147
SALT LAKE CITY, UT. 84116
******@*****.***
OBJECTIVE: Dedicated Customer Service representative with 10 + years in Automotive parts Industry. Consistently achieve record high customer satisfaction ranking.
Respected builder and leader of customer focused teams, instill a shared, enthusiactic commitment to Customer Service as a key driver of company operations policies. Seeking career opportunity in Customer Service to be able to utilizes my Customer Service skills to its full potential. Enjoy working for a Company that offers stability and growth with great benefits.
AREA OF EXPERTISE:
Customer Service Management, Customer Satisfaction Enhancement, Drop ship special orders, Complaint handling and resloving, Sales and Margin Improvement, Order fullfillment, Inventory Control.
JOB DUTIES: Heavy phone and fax stock order entry, Call center inbound and outbound more than 300 + calls daily, Drop ship billing of invoices, Customer Service inquiries, Internet web order entry, Printing and mailing customer's monthly statements, Issue customer's shortages and overages, Annual physical Inventory and data input, Switch board operator, Sales Coordinator. Cataloging, monthly special advertisement for sales representatives, Input customer's billing schedules. Distrubute all sales rep. mail and daily ads, memos and changeover/update product lines.
EMPLOYMENT HISTORY:
METRO AUTOMOTIVE WAREHOUSE (SAN BERNARDINO, CA.) 07/2009 - 12/2010
PACIFIC SUPPLY COMPANY (BUENA PARK, CA.) 07/2003 - 07/2009
APOLLO AUTOMOTIVE WAREHOUSE (CARSON, CA.) 01/1993 - 02/2003
CARDIS CORPORATION (COMPTON, CA.) 09/1988 - 01/1993
PARKER HANNIFIN (CARSON, CA.) 09/1985 - 11/1988
EDUCATION AND TRAINING:
LEONE HIGH SCHOOL (AMERICAN SAMOA) 1978-1982
L.A. HARBOR COLLEGE (HARBOR CITY, CA.) 1982-1983
UNITED COLLEGE OF BUSINESS (SANTA MONICA, CA.) 1983-1984
10 KEY BY TOUCH 45-50 WPM. ADIS DATA PROCESSING, IBM 5600 INVOICE PRINTING.
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