Customer Service Information Technology
Resume:
Felecia Dorsey
Chesterfield, MI 48051
*******.******@*****.***
OBJECTIVE
The opportunity to perform Customer Service and Clerical Support skills which included handling of extensive high volume of calls from customers , medical offices and others service providers concerning verification of benefits and resolution of claims. Effectively and successfully responded to questions and complaints from customers and vendors in a timely and tactful manner. Performed extensive liaison with Ford Motor Company Representative , called in to troubleshoot the difficult employee might have with claim. With knowledge of computer software Microsoft and Excell and data processing entry experince.
QUALIFICATIONS
• Service oriented individual dedicated to upholding the positive image of a company with customers and employees. Possess and project a postive , winning attitude.
• Knowlledge in the use of computer applications as a management tool. Microsoft Word , Excell .
EMPLOYMENT HISTORY
Assembly- Inspector, 09/1999 - 04/2009
Chrysler, Sterling Heights, MI
Gained valuable experince into manufacturing process while rotating through assignments, assemble parts together, packed parts to orders. Maintained inspection process to assure quality standards consistent with corporate objectives.
EDUCATION
Degree - Health Information Technology
Davenport University, MI
Certificate of Completion - Health Unit Coordinator
Marygrove College, MI
Diploma - Cosmology
Alma Beauty College, MI
CERTIFICATES / LICENSES
Cusotomer Service Training , MI
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