Customer Service Administrative Assistant
Resume:
BAL K. SINDAL
FISHERS, IN 46037
OBJECTIVE
To utilize the skills I have recently learned to secure a position that is challenging in the Business Environment.
PROFESSIONAL EMPLOYMENT
November 2009 To Indiana coalition against Domestic Violence (ICADV)
Present Protective Order Project Advocate
Provide information, assistance, and emotional support to victims of domestic/intimate partner abuse in obtaining protective orders in Court 21, Conduct comprehensive assessment of needs and make appropriate referrals to community resources, Assess dangerousness and develop safety plan with victims, Help clients to identify characteristics of healthy relationships as well as warning signs of potentially abusive relationships, Provide court accompaniment and follow-up to protective order proceedings, Serve as a liaison to Court 21 staff, ICADV legal counsel, and other social services providers, Assist Court 21 Intake staff with protective order petition preparation, Provide referrals to the legal component of the Protective Order Pro Bono Project based upon guidelines, Maintain accurate and complete records of client contacts and referrals, Maintain statistical data for grant reporting and submit to supervisor on monthly basis, Work in partnership with other coalition staff, member programs, and others to meet the mission of the ICADV, provide empathy, support and respect to victims of domestic/intimate partner violence, work in high pressure fast paced environment, speak fluent Punjabi, Hindi, and Urdu, conduct interviews with victims of domestic/intimate partner abuse, adaptable to multiple work settings. Speaking Engagements.
May 2009 To
October 2009
EXPRESS PERSONNEL SERVICE, INC.
ADMINISTRATIVE SUPPORT
Answer phone calls, take inquiry calls, stock forms for front office, do drug testing, create new files for applicants, get applicants set up for testing, process incoming – outgoing mail, Have files up to date for audits, send tutorials to applicants via email, set-up direct deposits for employees, process I-9 forms, process payroll, process background checks, customer service, sales, create spreadsheets.
September 2007 To
March 2008
EXPRESS PERSONNEL SERVICE, INC.
ADMINISTRATIVE SUPPORT
Answer phone calls, take inquiry calls, Order Supplies, stock forms for front office, do drug testing, create new files for applicants, get applicants set up for testing, process incoming – outgoing mail, Have files up to date for audits, process garnishments, child support, and unemployment claims, send tutorials to applicants via email, set-up direct deposits for employees, print out on-line reports for office, process I-9 forms, Process workman comp claims, process payroll, process background checks, customer service, sales, create spreadsheets
February 2007 To October 2007
BATTERIES.COM/DPETRUZZI.COM
CUSTOMER SERVICE
Build strong customer relationships, loyalty and retention through exceptional customer service and the presentation, awareness and understanding of active product promotions. Assist customers in the selection of products from the Batteries.com site. Utilize computer systems to assist with pricing, availability and alternate product selection. Place orders and resolve pricing situations encountered during customer transactions using current sales policies. Refer customers to other internal/external resources when the need arises. Work effectively with others in a team based environment to accomplish company goals and to identify and resolve problems. Ensure that all purchase documents comply with established processes, policies and procedures and are documented sufficiently for future reference. Also, worked with marketing, blogging ability to work as a member of a team as well as independently in a multi-task environment, under high, demands, while maintaining a controlled and competent demeanor through emails and live chat.
June 2004
To June 2006
REMTECH SERVICES INC., LLNL
SECRETARY III
Demonstrated ability to operate and keyboard information into the Computer Aided Dispatch System while wearing a headset and communicating on the telephone or radio system, ability to work as a member of a team as well as independently in a multi-task environment, under high, demands, while maintaining a controlled and competent demeanor. Coordinate external visits, Create spreadsheets in Excel, memos, and misc. letters. Good working knowledge and experience in handling classified and accountable documents, media, and information including preparing, marking, storing, and reproducing and destroying, mailing and receiving. Proficient in administrative/secretarial skills including calendar management, record time through Worktech, correspondence, travel, time & effort Record Keeping, documentation, and knowledge of laboratory policy and procedures as related to job responsibilities. Interactions with co-workers, Supervisors, internal management & personnel at LLNL. Held L Clearance
December, 2000
To June 2004
JOHNSON CONTROLS, LLNL
PERSONNEL ASST III
Demonstrated ability to operate and keyboard information into the Computer Aided Dispatch System while wearing a headset and communicating on the telephone or radio system, ability to work as a member of a team as well as independently in a multi-task environment, under high, demands, while maintaining a controlled and competenet demeanor. Manage and track various databases, requisition process, prepare/submit badge requests, track resumes daily, purge resume files monthly, manage complex calendars, independently determine scheduling priorities, Coordinate external visits, Create spreadsheets in Excel, memos, and misc. letters. Good working knowledge and experience in handling classified and accountable documents, media, and information including preparing, marking, storing, and reproducing and destroying, mailing and receiving. Proficient in administrative/secretarial skills including calendar management, correspondence, travel, time & effort Record Keeping, documentation, and knowledge of laboratory policy and procedures as related to job responsibilities. Interactions with co-workers, Supervisors, internal management & personnel at LLNL.
April, 2000
To December, 2000
CENTRAL WHOLESALE
ADMINISTRATIVE ASSISTANT
Provide Customer Service, Answer 19 phone lines, Schedule appointments, manage calendars, Check references, process billing, input data, process receiving, filing, Type and proofread memos, and create spreadsheets.
April, 2000
To October, 2000
AYERS & WARD REAL ESTATE
ADMINISTRATIVE ASSISTANT
Provide Customer Service, Answer phones, Schedule appointments, Create spreadsheets, type memos, and input listings for properties available.
March, 2000
To April, 2000
AMERICAN RESOURCE SERVICES
RECEPTIONIST
Provide Customer Service; Answer phones, Schedule appointments, Check references, and filing.
EDUCATION
December, 1991 Yuba City High School
Yuba City, CA
July 2007 To
May 2009 University of Phoenix
Associates of Arts in Criminal Justice
Jan 2010 To University of Phoenix
Feb 2012 Bachelor’s of Science in Criminal Justice
SKILLS
Excel Team Player
Word Customer Skills
PowerPoint E-mail
FileMaker-Pro Organizer
Creating spreadsheets
Bi-lingual – Punjabi, Hindi and Urdu Internet
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