Quality Control Customer Service
Resume:
JUDITH M. HORNER
Boardman, OH *4512
Phone: 330-***-**** Cell: 330-***-****
Email: ********@************.***
PROFESSIONAL OBJECTIVE
A technical or administrative support position with the opportunity to utilize my excellent computer, technical, and logical skills, while interacting with management, staff, and the public, in a professional and positive manner.
SUMMARY
Mission and goal driven innovator with strong values and excellent communication, training, and interpersonal skills.
Detail-oriented professional, technologically savvy, able to accomplish complicated tasks.
Team member able to work independently who learns the services and processes and delivers measurable results positively impacting the objectives and success of the organization.
Strong belief in the value of life-long learning and the pursuit of knowledge.
EXPERIENCE
K-FORCE PROFESSIONAL STAFFING 2009-2010
LIBERTY MUTUAL INSURANCE – New Castle, Pennsylvania
Customer Service Representative
Enter claims and perform research in response to inbound calls. Required to multi-task, using spreadsheets, word processing, intranet, and windows-based programs. Provide services for customers based upon assessment of their needs.
US CENSUS BUREAU – Canton, Ohio 2009-2010
Enumerator
Address verification, group quarters validation, quality control, and non-response follow -up for the 2010 Census.
Required to work independently, utilizing a hand-held computer, while conducting brief interviews.
B & T EXPRESS INC. – North Lima, Ohio 2004-2009
Transportation Invoicing Specialist and Technical Support
Responsible for invoicing all logistics moves, creating daily invoices and transmitting data files. Utilized query analyzer to produce customized reports. Implemented technology to streamline business procedures, reducing company expenditures. Performed hardware and software troubleshooting. Created and maintained company website.
HIRE INC. (for Mason-Dixon Inc.) - Boardman, Ohio 2003-2004
B-RIGHT TRUCKING INC. – Boardman, Ohio 1992-2003
IT Staff Liaison
Liaison person for I.T. department. Worked with programmers to test and implement program revisions. Provided technical support and training to management, office personnel, sales agents, and remote users. Wrote program documentation. Maintained hardware and software. Maintained inventory and backups. Processed weekly payroll, checks, statements, and revenue reports. Maintained fuel cards for fleet.
ADDITIONAL WORK EXPERIENCES
INTERNET BUSINESS PROPRIETOR
Built and maintained websites for business and personal interests. Experienced with running internet-based business as sole proprietor.
QUALITY CONTROL/METALLURGICAL SERVICES – Youngstown, Ohio
Background in quality control. Worked closely with customers to provide products continually meeting their specifications and industry standards.
RENTAL PROPERTY MANAGEMENT - Youngstown, Ohio
Owned and maintained two rental properties, performing all duties relating to their physical upkeep, as well as all administrative details.
EDUCATION
Bachelor of Science in Applied Science, Youngstown State University
Dual Major in Computer Information Systems and Psychology
Current Student at I.T. Certification Institute-Network Information Systems
OTHER EXPERIENCES/AFFILIATIONS
Completion of Health and Life Insurance online courses-Hondros College
Completion of Introduction to Oracle online course-YSU Metro College
Completion of Introduction to ASP.NET online course-YSU Metro College
Completion of introductory and intermediate Java Programming online courses-YSU Metro College
Completion of introductory Ruby on Rails online course-YSU Metro College
Completion of introductory Stock Options online course-YSU Metro College
Completion of Administrative Assistant Seminar
Completion of Troubleshooting & Supporting PCs Seminar
Stock Club Treasurer – Women’s Investment Management Company
Computer Honorary Organization
Dean’s List – Numerous Times – YSU
YMCA Instructor
VIP Red Cross Blood Donor
World War II Heritage Group Participant
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