Customer Service Assistant
Resume:
Ashley Glunt
Irwin PA, *****
********@*****.***
Education
Waynesburg University May 16, 2010
B.A. Communication/Visual Arts/Graphic Design
Experience
PNC Bank @ Pomeroy October 2010-Present
Help Desk Analyst
As a help desk analyst my job as part of Information Technology, is to provide quality customer service and fix all service related issues including: technical/password issues, computer, hardware, and software issues, and to ensure that our customers are 100% satisfied with the customer service we provide.
From the Heart Care giving Services August 2010-October 2010
Scheduler
As the scheduler for From the Heart Care giving Services, I was responsible for answering phones, scheduling client and care giving services, some IT work, and graphic design. I also did some clerical work, and was responsible for incident write-ups and general customer service.
Pittsburgh Veterinary Specialty and Emergency Center June 2010-August 2010
Kennel Assistant
As the Kennel Assistant, I was responsible for feeding, bathing, watering or cleaning animals and their spaces. In addition to the above tasks, it was my job to ensure that the hospital was clean and stocked. I also filed papers, and became acquainted to receptionists at this facility. I have gained a valuable life experience from this job as it has set me on the right track to where I would like to go with my career.
YMCA of Greater Pittsburgh May 2008-August 2008
Intern
As the only graphic designer for the main office and three branch offices, I had to learn how to manage my time, prioritize projects, and maintain an awareness of deadlines. My responsibilities included meeting with clients, document design, and managing printing specifications. Documents that I created included invitations to the YMCA of Greater Pittsburgh’s three most important annual events the Hill of Hope Masquerade Ball, the Wine Tasting fundraiser, the 23rd Annual Golf Tournament and a sixteen page program for the 23rd Annual YMCA Golf Tournament
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