Customer Service High School
Resume:
Harry W. Hahn III
Active TS/SCI
Hagerstown, MD 21740
*****.*****@*****.***
Tel: 301-***-****
Personal Statement
I am an honest, experienced, and dedicated individual who also works well with others and is looking for an opportunity for continued career progression within the Information Technology (IT) field. I am also very willing to learn and can tackle any obstacle given.
Work Experience
AFMS (Advanced Facilities Management Services) Incorporated (Nov 2011 - Present)
60 S. Washington Street
Greencastle, PA 17225
Telecommunications Operation Analyst
• Loading and destroying crypto material from a SKL on a daily basis.
• Programmed and loaded crypto material on the following equipment: KIV-5, KIV-7 & KIV-7M, KG-194, KG-84C, TACLANE KG-175 & KG-175A.
• Used firebird to test connections from starting to point to distant end.
• Put up local loops and remote loops on the Promina to locate issues in the network.
• Operated on TIMEPLEX Synchrony ST-1000.
• Used OSCOPES to test the monitor varying signal voltages.
• Assembled PCUs to connect to crypto material.
U.S. ARMY (July 2004 – Dec 2011)
114th SIG BN (Dec 2009 – Nov 2011)
201 Beasley Drive
Suite 100
Fort Detrick, MD 21702
Telecommunications Operation Analyst
• Operated and maintained the ECGS (Enhanced Communications Gateway System) which allow messages to be received and sent to following destination according to Routing Indicator.
• Remote Service Desk (Remedy ITSM). Performed the best customer service and ensuring we met their needs in Help Desk.
• AMHS (Automated Message Handling System). Much older form of ECGS but allowed us to create messages in format lining. Sent test messages hourly to ensure connectivity to distant end.
• I monitored the circuits and their ports, as well as observed their statuses to the respective distant ends.
• I also had a role in operating the 114th Remedy ITSM Service Desk within NGC-R (National Gateway Center – Raven Rock); assisting a broad customer-base by putting in trouble tickets as needed, all while giving the best service possible.
• Monitored transmitting and receive of messages through the SCOPE.
NATO (Dec 2006 – Dec 2009)
B. Co. AFNORTH BN
Heidelberg, Germany 09063
Telecommunications Operation Analyst
• Worked for the NCSA (NATO CISCC Services Agency).
• Monitored networks through What’s Up Gold.
• Managed the following encryption devices: KIV-7, KG-84A & 84C, & CM-109, TACLANE KG-175.
• KOI-18 was used on a daily basis to load crypto material.
• Kept log up to date on destruction of crypto.
• Used Remedy to keep track of all trouble tickets for and outages and equipment failures.
• Operated the switch to make sure customers are being connected to their desire number.
• Received messages in format lining and delivered messages to their destination according to their Routing Indicator.
35th SIG BDE AIRBORNE (Jul 2004 – Dec 2006)
HHC 35th SIG BDE
Fort Bragg, N.C. 28307
Automations
• Deployed from March 2005 – Nov 2005 to Iraq during OIF-III.
• The automatic operation or control of equipment, a process, or a system.
• Performed numerous amounts of trouble tickets to ensure our customers workstations were running efficiently and appropriately. Main customers were LAN’s (Local Area Network).
• Used administered rights to perform updates to computers for software’s i.e. anti-virus, Acrobat Adobe, Microsoft Office, etc.
• Created Cat5 cables from STP and UTP wires.
• Assigned crypto and received crypto via ANCD.
• Loaded crypto to SINGARS, thus help keeping radio communications secure in garrison and during deployment.
Education
High School Diploma, Grad. Jun 2004
Boonsboro High School
10 Campus Avenue
Boonsboro, MD 21713-1199
Skills
Hardeware- Servers, Hubs, Routers, Switches, PC’s, and Patch Panels.
Networking- TCP/IP, DNS, DHCP, WINS, Ethernet, and Topologies.
Software- Office, Ghost Imaging, Quick Restores (Reformatting Hard Drives).
References
References are available upon request.
Contact this candidate