Customer Service Administrative Assistant
Resume:
RE: Posted Open Position
Attention Hiring Managers:
My name is Mia Kimble-Vortice and I have attached my resume for your review regarding the open positions posted on your site.
I have over (7) seven years of experience in the fields of Customer Service/Sales and as an Administrative Assistant, as well as (4) four years Supervisory experience with up to 40 employees. I strongly believe that my skill set would transition into your company with ease. I have consistent availability and can begin immediately.
I look forward to becoming an integral part in furthering this companies development and growth. Please contact me to let me know your received my information and so that we may schedule a time to discuss the position further at your earliest convenience.
Thank you for your time and consideration,
Mia Kimble-Vortice
Mia Kimble-Vortice
1233 N Mesa DR Unit 2040 Mesa, AZ 85201
602-***-**** **************@*****.***
SUMMARY
Seeking to increase skill level and knowledge within this field, and to be a major contributor to the growth and development of this company.
WORK EXPERIENCE
09/2010-Current Stream Global Services Phoenix, AZ
Data Technical Support Professional
Customer service and rapport building, correct any and all details and aspects associated with customer cellular service functionality, technical troubleshooting, including proper provisioning of account, changes and account adjustments due to billing errors, up selling additional features, plan conversions, change of responsibility, Overage liability, responsibility explanation, suspend/restore of service and correspondence
02/2010 09/2010 Stream Global Services Phoenix, AZ
Customer Service Support
Handle all incoming call inquiries regarding Billing issues, explanations, corrections, adjustments credits additional charges, sales and service recommendations/ enhancements/ customer service and additional account maintenance
01/2008-09/2009 Abbott Northwestern Hospital Minneapolis, MN
Receptionist/ First Point of Contact
Customer Service, serve as first point of contact for all clients, field and answer incoming calls, mail sorting and distribution, set/confirm/reschedule appointments, correspondence, memo creation/distribution
07/2005-01/2008 Abbott Northwestern Hospital Minneapolis, MN
HISA III Medical Records Specialist
Medical chart: creation/retrieval/filling/editing/scanning, Customer Service, Medical records and Protected Health Information, Authorizations, medical record request fulfillment.
EDUCATION
Normandale College Major: Business Marketing/Management Bloomington, MN
Minneapolis Community College Major: Business Bloomington, MN
Central State University Major: Business Management Wilberforce, OH
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