Customer Service Medical Assistant

Shavia Johnson

**** ******** **.  Antioch, CA **509  Phone: 925-***-****/Message: 925-***-****  Email: *************@*****.***

Position Seeking: Guest Service Representative

Seeking a position that draws upon my educational background, skills, and abilities.

Qualifications

• Excellent customer service; sensitive in assessing needs

• Patient and Caring

• Computer literate with exceptional office skills; detailed oriented

• Excellent written and verbal skills

• Energetic with the ability to work in fast paced environments; honest and dependable

• Friendly and positive team player; self- motivated and hardworking

• Proven record of success in handling increasing volumes of work duties

Technical Skills

Basic Knowledge of MS Word, Excel, and Outlook

Education

• Bachelor’s Degree in Progress University of Phoenix Concord, CA

• Medical Assistant Silicon Valley College Walnut Creek, CA

• Medical Front and Back Office Pittsburg Adult Education Pittsburg, CA

• Medical Terminology Certification Pittsburg Adult Education Pittsburg, CA

Professional Experience

Volunteer, 2010-Present

Bay Area Crisis Nursery, Concord, CA

• Interact with diverse population of children

• Play with and supervise children

• Help children transition smoothly into the Nursery

Volunteer, 2008-Present

Grace’s Closet, Antioch CA

• Prepare and distribute boxes of food for individuals and families in need

• Accept clothing donations

• Provide resources for individuals and families in need

Target-Price Accuracy Team Member, 2007 to 9/2009

Target-Professional Customer Service Representative, 2006 to 2007

• Verified the accuracy of prices for merchandise and made appropriate changes to reflect correct prices.

• Managed cleanliness of fitting room during store operating hours.

• Customer service responsibilities of answering a multi-phone line to assist with general information and determined the appropriate department for customer inquiries; problem resolution.

• Merchandised products, sets and plan o grams

DR. ROBERT COLE OBGYN — WALNUT CREEK, CA

Medical Assistant 2005

• Addressed patient concerns and accompanied patients to the proper waiting area and / or room.

• Took vital signs and recorded the results into patient’s charts; administered injections.

• Filed all confidential documentation into patient charts and organized records department.

• Performed and labeled basic lab tests then scheduled specimens for pick-up; assisted the physician in basic procedures.

• Called in prescriptions for patients to pick-up at their local pharmacy.

LEE FAMILY CARE HOME — ANTIOCH, CA

Care Provider 2006

• Provided a safe and healthy environment for young men with mental disabilities and behavioral disorders; scheduled and transported residents to doctor appointments and various activities in the community.

• Assisted residents in daily activities such as housekeeping duties and medication administration; diet planning and meal preparation.

• Documented information regarding residents care and duties performed.

SAFEWAY INC. — MENLO PARK, CA

Pharmacy Assistant 2001

• Greeted and assisted customers with questions and inquiries of medications and products.

• Answered phone lines for clients seeking information regarding the pharmacy department.

• Responsible for register duties including cash and credit card transactions including register balance after shift completion.

• Provided administrative support by filing prescriptions and data entry per customer account.

References available upon request

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