Seeking Customer Service Based Work From Home Opportunity

Shannon Hailey

***** ********** **, ********, ** 92301

909-***-**** cell

760-***-**** home

OBJECTIVE:

To secure a position in which I can utilize my current skills in a team environment and learn new skills whenever possible.

EXPERIENCE:

Swiss Dairy II, LLC – 12531 Violet Rd. #A; Adelanto, CA 92301

Office Administrator – 12/06 to present

Duties: Phone reception, prepare bank deposits, edit time cards, administer attendance violation documents, generate driver schedule, submitting orders, general clerical duties.

Allstate Insurance Company – 21980 E. Copley Drive; Diamond Bar, CA 91765

Customer Care Representative – 04/00-08/05

Duties: Answer inquiries regarding billing, coverage, rules, rating and general policy information. Submit requests for accounting and policy corrections.

Household Finance Corporation – 931 Corporate Center Drive; Pomona, CA 91768

Clerk Typist - 09/91-11/98

Duties: Data entry, mail and document processing, file preparation, order escrow documents, department productivity reports, bank deposits, payment posting, cross training of employees, general clerical.

SKILLS:

• Excellent customer service and communication skills

• Ability to resolve issues and work with upset customers

• Organized and detail oriented

• Intermediate skills in Microsoft Windows, Word, Excel, Lotus Notes, Outlook

EDUCATION:

09/84-06/88 Chaffey High School – Ontario, CA

REFERENCES:

Available upon request

Contact this candidate