Customer Service High School

Carla Elaine Outlaw

P.O. Box **** Roxboro, NC. **573

Mobile Phone: 919-***-**** E-mail: **********@*****.***

Objective

Obtain a position that will utilize my skills and experience as well as provide professionalism through growth and improvement .Enjoy working with others, and the ability to communicate. I’m willing and eager to learn whatever needs to be done for and/ or similar what I’ve been successful in Customer Service.

Education

2004-2008 Person High School, High School Diploma

2007-2010 Piedmont Community College, Certificate in Cosmetology

2009-2010 Winston-Salem State University, 11/2 years Business Management

2012-Present University of Phoenix (Online), Health Care Management/Medical Coding

Awards

Person County Scholar, 2004-2008

Work Experience

NCO Customer Management (UPS)

Date: Oct 2010-July 2011

Job held: Customer Service Representative

Location: Greensboro, North Carolina

Wendy’s Old Fashioned Hamburgers

Date: June 2007-January 2010

Job Held: Cashier

Location: Roxboro, North Carolina 27573

LiveOps, Inc.(Work At Home)

Date: 2012-present (part time)

Job Held: Customer Service Rep

Location of Main office: Santa Clara, California 95051

Skills

Cashier

Receive payment by cash, credit cards, or automatic debits

Count money in Cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Maintain Clean and orderly checkout areas

Customer Service

Customer Satisfaction

Making sure that the Product or Service meets the Customers’ Expectations.

Answer customers’ questions, and provide information on procedures or policies.

Data Entry

Ability to input data into the database using my 10 key typing skills

Input information in order to Schedule Pick-ups

Process Damaged Claims

Computer

Ability to input Data

Microsoft office- word, excel, outlook, PowerPoint,

Typing Speed:50wpm

References

Available Upon Request

Contact this candidate