Entry Level IT - Networking Software/Help Desk
Resume:
ROGER DROGALUS
*** ******* *****, ********* ***
Parma, Ohio 44134
216•970•7861
*********@*******.***
CAREER OBJECTIVE: To establish a career as an IT professional specializing in Network Administration and Technical Support.
EDUCATION: Cuyahoga Community College
Eastern/Western campuses
Pursuit of an Associate’s Degree with the focus in Networking Software
61 Credit hours completed - Expected graduate in Spring of 2011
EXPERIENCE/QUALIFICATIONS:
• Worked as a freelance PC service technician performing an array of tasks from basic OS installs to full system builds, as well as troubleshooting and repairs.
• Created a basic network infrastructure in Windows Server 2008, setting up Active Directory, Policy deployment, DNS/DHCP services and various other roles and services
• Self-Educated with Adobe Photoshop, Basic HTML, and MS office suite
WORK HISTORY:
Cleveland Plain Dealer, Cleveland, Ohio (06/10-Present)
Customer Support/Retention
• Accounts payable and receivable
• Inbound/Outbound calling, fielding around 500+ calls per week
• Maintain customer satisfaction through attentiveness and attitude
• Offered direct billing support to customers
National Home Management Solutions, Independence, Ohio (02/09-04/10)
Office Intern/File Clerk
• Sorted paperwork
• Maintained customer files
• Organized filing workspace
eCom Title Agency, North Olmsted, Ohio (03/07-11/08)
Escrow Assistant/Policy Officer/Abstractor
• Typed and revised policies
• Ordered policies from underwriters
• Worked directly with customers & underwriters
• Entered data onto spreadsheets
• Ordered and followed up with property searches though vendors/subcontractors
SOCIAL EXPERIENCE/AWARDS:
Varsity Letterman/Co-Captain: Garfield Heights Track Team from 1999-2001
Football Team: Garfield Heights 1998-2001
Blood Donor
Assistant Basketball Coach: 4th-8th Grade for St. Therese (2001-2006)
Assistant Basketball Coach: 7th Grade with St. John Paul (2008-Present)
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