Customer Service Engineer

Resume

Charles .c,

Cell: +919*********

Email: **************@*****.***

Objective: Looking for the greatest opportunity to work as desktop support technician for a reputed company.

Personal Summary

• Expert in cartage refilling and troubleshooting of all kinds of printer including inkjet, Laser and dot matrix

• Analytical and technical expertise’s in data recovery virus ,malware, spyware removal.

• Fast analyze for hardware device problems, with mother board level even onsite service for more than “100” system corporate costumer’s

• Able to travel 100 to 130 km/day

• Accept the challenge of repairing the devices which were rejected form others.

Ready to provide onsite supports to customers

Resume of Experience:

Wintech Systems Tamil nadu

Computer hardware and network engineer (2003-2009)

Adthiya Computers Coimbatore

Computer hardware engineer (2009 to present)

Technical Skills:

• Able to handle 15+ calls per day (office) and onsite 5+ problem tracking/asset management

• Strong experience of XP/vista/windows7/2000/2003/2008/Linux and MS office support.

• Excellent communication and writing skills.

• Excellent customer service skills with feedback.

• Strong capability in supporting Laptop or PC Hardware and Software and industrial need.

• Able to use remote control software application such as VNC. Other remote method

• Responsible for other duties as assigned.

• Looked after the networking hardware, including routers, switches, fiber optics, and wireless networks

• Communication servers work with industrials (plc), spectrum analyzer and rs232,and more type of ports

• Handled desktops, mainframes, supercomputers, laptop and hand held.

• Specialization in scanners, and printers, pos device’s

• Hardware testing Tools: Multi meter, cable tester, Card tester for mother boards, Soldering de-soldering

Computer Skills: Proficient with

• Window NT/2000/2003/2008 Server

• Windows 98/2000/XP/Vista/W7

• Linux, Open Office, Star Office

• MS Office All Version

• Laser printer and scanner

• CCTV monitoring DVRs, and security systems

• Point of sale systems

• Internet

Work Experience:

Desktop Support Technician with corporate

• Take responsibilities of maintained user security accounts for window 2003 including Desktop configuration, network connectivity, network access issues and printer connectivity.

• Load new or update software and systems on existing equipment.

• Responsible for managing LAN/WAN installation and arrangement for Network PCs performing connectivity, system setup, daily backup, network virus inoculation, hardware and software trouble shooting and Brake/Fix Etc.

• Done installation and configuration of windows 98/NT/2000/XP/professional/2003/Vista/2008/Windows7 and Workstation, applications.

• Application software Photoshop, Adobe reader, Win rar, DVD Convertor, Nero, power DVD, c, c++,java, FoxPro, Visual basic, Dot net, Oracle, varies application software add on

• Responsible for troubleshooting, installation, configuration and repairing computer systems minimum supervising.

• Responsible for performing hardware and software performance regularly.

• Done other duties as assigned on site and office.

• Education:

High School from Government higher secondary school

• A degree in Bachelor of arts (BA)

References: Available upon request.

Permanent address

#129-1Rathinam street, veterinary hospital back side, Town hall, Coimbatore, Pin code 641001

Tamil nadu, India.

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