Customer Service Manager
Resume:
Name: Phillip LaLoggia Email: *******@*****.***
Phone: 585-***-****
Home Location: US-NY-Rochester-14612 (Citizen)
Job Categories: Information Technology
(15 Years experience)
Total years experience: 15 Years
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Company Information
Company Name: The Sutherland Group LTD Start Date: November 2006
Job Title: Cisco Networking Equipment Sales, Tech Support, Lead Generation End Date: Present
Company Name:
Computer One
Performed Network Administration Upper Management Start Date: January 2002
Job Title:
Manager, Technician, Customer Service End Date: September 2006
Managed Others : Yes (5 others) Languages Spoken : English
School:
ITT Technical Institute Major: Degree: Graduation Date:
September 2006
________________________________________
Accreditations and Certifications
Desired wage : 30,000 USD per year
Desired employment type: Full-Time
________________________________________
Phillip T. LaLoggia
132 Longpark Dr.
Rochester, NY 14612
Cell: 585-***-****
*******@*****.***
Objective: Network Administrator, Technical Support professional in all aspects of IT security and maintenance. Exploring all opportunities to apply problem solving strategies toward an IT technician position with an established company interested in optimizing its computer network infrastructure and security.
Key Qualifications:
Possess skills as a Network Administrator, Computer Consultant, Customer/client relations clerk, Software Manager and Department Manager.
Goal oriented, dedicated, and has the ability to learn and adapt in any situation.
Well-developed organizational, oral and written communication skills with a strong background problem solving.
Education:
ITT Technical Institute (Getzville, NY)
Associates Degree in Computer Network Systems (CNS)
Graduate: September 2006
Certifications:
Cisco CSE (October 31, 2008)
Technical Skills:
Platform: Linux, Mac, Windows, Cisco OS
Packages: Windows 95,98, ME, XP, Visat, CISOC IOS, Windows 2003 Server, Windows 95, 98, NT, 2000, XP, SQL Database, Linux Fedora Microsoft Office 97.2003.2007 (Word, Access, PowerPoint, Excel, Visio) Corel WordPerfect x3,x4, Open Office.
Networking: TCP/IP, SNMP, SMTP, POP, DNS, DHCP, FTP, HTML, HTTP, ICMP, ISDN
Work Experience:
The Sutherland Group LTD.
Cisco Networking Equipment Sales, Tech Support, Lead Generation
Problem Solving for Customers.
November 2006 to June 29, 2009 “Company downsizing I am one of fifteen.”
Working with Government, Military, Hospital, and SMB
solving network Issues.
Sales generation with all types of Cisco Networking equipment.
Lead generation via data collecting.
Head supervisor: Jeff Cappello, Team supervisor: Steve Shum 585-***-****
Computer One, Rochester, NY
Manager, Technician, Customer Service
January 2002 to September, 2006
Build and repair PC’s, Servers, wireless networks and VOIP networks
Performed Network Administration Upper Management duties
Managed servers and multiple work stations and wireless network.
Performed system software and hardware inventory.
Implemented Active Directory, IIS, DHCP and DNS Servers.
Calculated and implemented Sub-netting and Network schemes
to compose a more efficient network.
Contact this candidate