Customer Service Management

ABRAHAM E. MAMBO Email: ************@*****.**

*** ** *** ***** ****** Pompano Beach, FL 33060 Telephone 561-***-****

Objective: To obtain entry-level position in Aviation Management.

Education:

Everglades University, Florida 06/2011

Master’s Degree-Aviation Science Overall GPA: 3.90

Relevant Coursework: Aerospace Simulation System, Aviation Safety

Program Management, Airfield Operations and Management, Research

Methodology in Aviation.

Everglades University, Florida 02/2010

B.S.-Aviation Management Overall GPA: 3.76

Relevant Coursework: International Business, Aviation

Insurance and Risk Management, Aviation Labor Relations, Introduction

to Aeronautics, Ethics, Aviation Law and Regulations, Air Cargo, Project

Management.

Special Skills & Certifications:

• English Center of Languages and Professional Studies, Ghana: 2005.

• Bilingual in French and English.

• Highly organized, demonstrates strong commitment to quality with continuous improvement.

• Self-motivated and detail oriented.

• Jackson Hewitt Tax Preparer Certificate, Maryland: 2008.

• Wendy’s Restaurant ServSafe Certificate, Florida: 2009.

• One hundred and sixty hours certificate program in office computer application,

Ghana: 2005.

Experience:

Boca Aviation – Boca Raton, FL December 2010 – Present

Line Service Technician

• Perform aircraft fueling, Marshaling aircrafts, Wing-walking, Lavatory service, Fuel load receiving and ramp assistance to flight crew

• Coordinate services for 15 to 25 planes daily.

• Assisted in bringing Boca Aviation from #13 last year to rank #9 this year in the Pro Pilot Survey.

• Helped company achieve high percentage of sold fuel this year. Daily goals: Safety, accuracy in fuel delivering to aircrafts and great customer service.

Wendy’s Restaurant - Deerfield Beach, FL (July 2008- July 2010)

Shift Supervisor

• Managed a crew of 9 team members

• Assigned and achieved goals 95% accuracy and good delivery of orders

• Control of overall cost and labor; provide good customer service

• Maintained operations in good standing 80% during night shifts operation.

• Handled restaurant cash deposit to the bank.

Community Service:

• Community service with Habitat for Humanity 2010

• Vice president of Student Government Association 2008-2009

• Volunteer at a medical service center, Ivory Coast: 2005-2006

• Community Service for Prison Fellowship International: 2001

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