Customer Service Sales
Resume:
William Johnson
Winter Garden, FL 34787
**************@*****.***
Objective: To obtain a position where I can utilize my customer service and technological skills, and the opportunity for further growth and development.
Abilities:
7 years of customer service
Excellent written, verbal, and communication skills with an eye for detail
Expert at calming down upset callers and building rapport over phone
Proficient in the use of Office
Experience:
9/2006-11/2010 Hewitt Associates, Orlando, FL
On Floor Supervisor
Handled escalated calls from participants regarding their employer provided benefits including disability, medical, dental, and vision, using multiple databases and in some cases also involving the carrier
8/2005-5/2006 Connextions (Caremark), Orlando, FL
Pharmacy Help Desk Technician
Handled incoming calls from pharmacist and pharmacy technicians requesting assistance because they could not process the claims online, involved trouble shooting and in accordance with protocol, overriding the system
7/2004- 12/2004 Checks-in-the-Mail, Orlando, FL
Sales Service Rep
Answered incoming calls with customers requesting to order checks,verified all check information including the MICR line with 100% accuracy, and up sold on additional products and delivery
9/2003-2/2004 Adecco (@Hewitt Associates), Orlando, FL
Benefit Specialist
Handled incoming calls from various employees enrolling in their employer provided benefits. After the annual enrollment was flex spending account specialist answering questions and processing spending account claims
10/2001-6/2003 American Automobile Association, Heathrow, FL
Roadside Counselor
Handled inbound calls from stranded participants, obtained location and in some cases dispatched service, and sold memberships
Education:
Valencia College, Orlando, FL
A.A., General Studies, 2011
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