Operations - Manufacturing Leader

Qualifications for Operations / Manufacturing Leader

Visionary * Team Building/Leadership * Budget P&L * Business Development * Business Systems * Negotiations * Customer Service * Process Improvement * Strategic Planning * Financial Analysis * Production Control * Purchasing * Master Scheduling * Manufacturing Engineering * Production Line/Contract Manufacturing

CAREER TRACK

ServoTerra: Director Operations and IT 2009

New company venture providing an open platform SaaS application that addresses the gap between asset management and asset disposition, allowing IT managers to optimize for profitable ROI the same way they do for usage and performance.

* Developed application on Salesforce.com’s Force.com platform including IT asset technology profile mapping, market valuation data libraries and a B2B e-Commerce community for remarketing of assets.

* Delivered beta platform in less than 2 months and production first release in 4 months.

* Transacted of $4M of customer assets and sell through of $2M within first 4 months after go-live.

* Responsible for operations process development, customer service and accounting.

M-Cubed: Director Operations and IT 2007 to 2008

Charged with driving the business from $3M in revenue to $100M over three years time by balancing budgets, controlling expenses, and putting into place infrastructure. Provided technical and program management expertise to support business development initiatives, i.e. winning new accounts and transitioning into day-to-day operations with ease.

* Streamlined internal processes and automated asset tracking by replacing fragmented IT systems and processes with an SaaS based NetSuite solution, which enhanced value proposition to the customer base.

* Directed warehouse, receiving, shipping, inside sales, order administration.

* Created a global footprint to process customer assets through key partnerships; quickly outsourced model to avoid capital intensive growth.

Nokia: Senior Manager, New Product Introduction and Manufacturing Engineering 2004 to 2007

Managed an operations, program management, materials management, and manufacturing engineering staff responsible for deliverables throughout the entire product lifecycle, from initial concept to end of sale. Developed and implemented program lifecycle management processes to ensure expectations are met. Ensured open lines of communication between internal departments and contract manufacturing. Reviewed overall program health and proactive risk management as a member of the product program review board. Implemented quantifiable new product launch and quality metrics to measure success of programs.

* Reduced ECO changes after production release by 90% by formalizing DfM reviews with engineering and contract manufacturers.

* Slashed product launch time by 25% by motivating the Contract Manufacturer to launch the product successfully and continue to improve on quality.

* Transferred CM manufacturing site from Guadalajara, Mexico to Penang, Malaysia; $1M annual COGS savings.

Nokia: Manager, Demand Fulfillment and Operations System Solutions 2000 to 2004

Oversaw order administration, customer feedback and improvement programs, contract manufacturer demand fulfillment, and business systems development and integration.

* Implemented B2B, Rosetta-Net based, order management backbone that supported back office demand fulfillment processes with contract manufacturer and automated customer notification, thereby reducing order entry cycles from 7 days to less than 24 hours.

* Served as a Six Sigma Champion on a B2B System data integrity initiative, which improved the quality of record transactions from 70% to over 98%.

* Achieved Green Belt Six Sigma Certification by decreasing customer order resolution average cycle times from 90 days to less than 5 days and average backlog of cases from 125 to 25.

* Led the consolidation of service order administration and product order administration, resulting in a single point of contact for the customer and improving order to cash cycle times by 25%.

* Increased customer satisfaction by 33% year over year by implementing a Customer Scorecard Program.

Thermo Finnigan: Director, Operations and Information Technology 1997 to 2000

Managed production control, purchasing, manufacturing engineering, production, shipping, national repair center and business systems.

* Transferred patented light pipe technology into production, increasing product performance by 150%; was regarded as the only manufacturer capable of producing in volume.

* Directed the conversion of an acquired company’s production line from work order based to repetitive JIT manufacturing, which reduced WIP inventory by $50K and overall inventory by $75K.

* Implemented SAP manufacturing, planning, order administration, inventory, ECN, and service modules to replace the ASK MANMAN system, coming in ~$500K under budget.

* Introduced a redundant information systems and 24x7 monitoring and support plan for global sales and operations, which allowed visibility of critical to business information without corporate headquarters increasing beyond standard 40-hour shift.

Thermo Separation Products: Manager, Production and Manufacturing Engineering 1991 to 1997

Managed the production of integrated data printing machines from sub-assembly to final configuration. Transitioned new products into production through a manufacturing engineering group.

* Coordinated the relocation to San Jose, CA, which reduced square footage by 40%, saving ~$1M annually.

* Drove outsourcing program for all subassembly and PCBAs, saving ~$250,000 annually.

* Increased product shipping from $100K to $2M during an eight-hour shift by developing configure-to-order processes as well as implemented JIT/KANBAN Supply Chain principles through supply base and production planning programs, resulting in 50% less inventory and double digit turns.

Prior to 1991, was recruited out of Purdue University, where completed undergrad and masters in 4.5 years, and joined Spectra Physics Analytical as a "fast track" operations employee to gain breadth of knowledge across functional areas including planning, inventory control, purchasing, manufacturing engineer, and master scheduler titles during this time.

EDUCATION/CERTIFICATIONS

Purdue University: Master of Science, Industrial Administration / Bachelor of Science Industrial Management

APICS Certified (all modules) / ISO 9001 - 14001 Certified and Lead Auditor / Six Sigma Green Belt and Champion Certified

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