Customer Service Information Technology

Sonia S Kennedy

*** ***** **** ** *** *E

Bronx NY 10457

*************@*****.***

347-***-****

SUMMARY OF SKILLS:

• TCP/IP, DNS, DHCP, IPCONFIG, Group Policy, Active directory, FTP, POP3, SMTP

• Microsoft Word, PowerPoint, Excel, Outlook and Blackberry support

• Computer Literate: Windows 98, 2000, XP, Vista, 7 OS

• BMC Remedy or other ticketing software

• Excellent understanding of networking areas: LAN, WAN, etc

• Excellent communication and customer service Skills

• Configure network and local printers

• Familiar with desktop imaging software.

• Familiar with multiple models of desktops and laptops.

• Excellent communication and writing skills.

• Able to work independently and under pressure also.

• Ability to interface with all levels of management

EDUCATION:

A.A.S in Industrial Electronics and Networking Technology, TCI College of Technology

EXPERIENCE:

Information Technology Consultant New York NY 02/07-08/11

IMAC for Citi Group trading floors, Chase Manhattan Bank, Random House and Lord & Taylor as a desktop support member through Peak System.

• Provided basic and advanced computer troubleshooting assistance as needed

• Ensured a high level of customer satisfaction

• Network Connectivity and blackberry support

• Assist participants with service network printers, fax machines, and Computers.

• Outlook and Blackberry support

UBS

Information Technology through Peak System 3 Month Contract

Upgraded from Windows NT 4.0 or 2000 to Windows XP

Supported end-users with win outlook and they files. Active directory

Information Technology Consultant

Dell Contractor through Field Solution: New York NY 10/08-12/10

• Large roll out project for Veteran Hospitals 3 years Contract

• Replacing all HP computer that will be switch to an Dell computing environment.

• Imaged pc using VMware

MTI Contractor through Field Solution: 6 Month Contract

• T-mobile cell phones alarms

• Removing existing alarm equipment from cell phones

• Install brand new alarm equipment.

• Re-mount the cell phones and verify the display functions are working properly.

• Train the store manager on the basic functions of the display.

Computer for Youth Queen NY 02/06-05/07

Help Desk

• Phone support and Remote desktop

• Provided support of hardware and software.

• Build, maintained, and repaired computer systems to improve speed, reliability, and

efficiency.

REFERENCES TO BE FURNISH UPON REQUEST

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