Network Engineer

________________________________________

Bobby Williams III

**** ****** ****** *****, ****** Mills, MD 21117

Current Mobile: 443-***-****

Home: 410-***-****

*********@*****.***

________________________________________

Summary

Over 7 years of continuous experience in configuration management and Network Administration. Background includes user support, systems installation, repair, maintenance, troubleshooting and problem resolution. Primary focus and skill set focuses on configuring and troubleshooting Cisco routers and switches. Proficient with Cisco’s IOS and have progressive experience utilizing, configuring and troubleshooting numerous networking protocols and features including: ARP, CDP, RIP, RIPv2, EIGRP, OSPF, BGP, HSRP, GLBP, STP, RSTP, PVST, PVST+ VTP, EtherChannels (pagp/lacp), Root Guard, BPDU Guard, BPDU Filtering, ACLs, VLANs, Private VLANs, Port security, AAA, TACACS+, VPNs/Encryption and the utilization of Cisco’s SDM & ASDM. Fast learner with a strong desire to constantly learn and study new technologies. Very strong customer service skills resolving technical issues and educating end-users. Team player making significant contributions to team and individual success.

Education

Essex Community College, Essex, MD 2002

A.S. in Information Systems (completed)

Certifications

Network+, (CompTIA Certified Network Technician)

CCNA, (Cisco Certified Network Associate)

CCNA-Security, (Cisco Certified Network Associate Security)

CCNP, (Cisco Certified Network Professional)

CCSP, (Cisco Certified Security Professional) *SNAF - completed, SNAA - pending, SNRS - pending, IPS - pending

Skills

• Network Installation & Support of Cisco Routers, Switches, Layer 3 Switches and ASA appliance/firewall (Including Catalyst 2950, 3550, 3560, 3750, 6500 switches & 2600, 2800, 3600, 3800, 7200 series routers. ASA 5500 series products. Also experience installing APC ups’s)

• Upgrading/Installing Cisco’s IOS on devices

• Computer/Network Security

• Troubleshooting/Problem Solving

• Strong understanding of the network layers (OSI Model)

• Client Needs Assessment

Experience

Blue Cross Blue Shield Association, Columbia, MD 2010 to present

Network Engineer II

My position consists of supporting and configuring BluesNet routers that links all of the Blue Cross Blue Shield plans together. My daily tasks as a member of the network team includes:

• Implementing and testing of new network equipment

• Configure routers and switches to be used by the different plans

• Tier II troubleshooting of network connectivity and various devices

L3 (L-3 Communications)/KBM Group, Hanover, MD 2009 to 2010

Network Engineer

My position consists of supporting and maintaining Maryland Department Of Transportation’s enterprise network. My daily tasks as a member of the network team includes:

• Assist with planning, implementing, and testing of new network equipment

• Configure and install routers and switches to be used by our client

• Troubleshooting of network devices and connectivity issues

Labcorp (Laboratory Corporation Of America), Linthicum, MD 2004 to 2009

Senior Network Technician

My position consisted of daily travel to various client facilities installing, supporting and networking computer systems for Labcorp's client base within Baltimore Metro Area. Below are daily tasks that I perform in my current position:

• Provide hardware and software recommendations to perspective customers

• Install hardware, operating system software, and application software on workstations

• Work with clients to implement customized solutions to business problems

• Provide support for all routers/firewalls that reside in Labcorp’s patient service centers

• Assist with planning, implementing, and testing of new networks

• Configure and install computers to be used by our clients

• Troubleshoot LAN connectivity problems and hardware issues

AT&T (Maryland Relay Service), Baltimore, MD 2003 to 2004

System Administrator

I managed At&t's computer systems that monitored their relay operators daily activities.

• Compiled and documented various statistical data

• Coordinated maintenance schedules and user and system operator training

• Supervised all technical support operations for local managers

• Operated communications support computer systems, intelligence data handling computer systems, local area networks, and dedicated communication circuits

CompUSA, Towson, MD 1999 to 2002

RMA Assistant

My position consisted of assisting the RMA manager in returning defected computer hardware and software to various vending computer companies. Also participated in the retail sales of computer hardware/software as well as providing customers with technical support.

• Requisitioned materials, supplies, equipment parts, and repair services

• Inspected materials, products, and equipment to detect defects and malfunctions

Contact this candidate