Sales Customer Service

KELLEY M. DELMONICO

**** ****** **** ****, ********, Maryland 21046

410-***-**** • ******.*********@*****.***

QUALIFICATIONS SUMMARY

Creative emerging business professional educated in marketing principals complimented by practical experience in business development, consultative sales, and account management.

Marketing: Success researching and analyzing market and consumer purchasing trends to develop strategies for maximizing sales and profitability. Well-developed ability to compile and analyze large datasets to develop and launch brand building programs and communications. Adept at designing marketing collateral that creates a “buzz” and improves awareness.

Business Development: Capabilities in cultivating, developing, and closing new opportunities through proactive account management, cold calling, marketing campaigns, and networking. Adept in conducting client interviews to identify requirements and assist in shaping custom business solutions. Proven ability to collaborate with colleagues to achieve goals.

Technology Abilities: Technically skilled in utilizing Microsoft Office (Word / Excel / PowerPoint / Outlook), MS Project, Dreamweaver, FrontPage, HTML, JavaScript, Oracle, SQL, BizAgi, Windows OS, and Internet Research.

Key Strengths: Highly skilled in identifying and translating sales results and consumer behaviors into actionable strategies and campaigns that drive sales and customer satisfaction. Engaging communicator skilled at persuasively articulating ideas and concepts.

EDUCATIONAL BACKGROUND

BS in Business Administration, Majors in Marketing & Electronic Business, 8/2010

TOWSON UNIVERSITY, Towson, Maryland

Certifications: 90-Hour Senior Preschool Instructor Staff Training; CPR & First Aid Safety

PROFESSIONAL EXPERIENCE

VERIZON WIRELESS, Columbia, Maryland

Sales Representative / Business Consultant (11/2010 – Present)

Related Skills: Business Development, Solution-Focused Selling, Marketing, Market Analysis, Account Management, Team Collaboration, Customer Service, Business-to-Business Sales

Persuasively market cutting-edge wireless devices, accessories, and calling plans to both business and individual clients. Deliver consultative sales approach to access customer needs and requirements, offer appropriate products and services, and close sales. Expand existing relationships with current accounts by conducting proactive sales calls to provide information on new products and services. Maintain up-to-date knowledge of wireless technology to educate customers on benefits of company’s product lines over competition. Train and motivate new employees on internal processes and effective selling techniques.

Selected Contributions:

Successfully closed 16 business line deal within first three months in position through executing solution-focused selling.

Consistently achieved high customer satisfaction scores and glowing reviews for professionalism, product line knowledge, and willing to go over and above for client.

Recipient of “All Aboard” award twice during tenure as result of significant selling of business-focused products and services.

THE HOUSE OF RUTH, Hyattsville, Maryland

Legal Intern (1/2010 – 5/2010)

Related Skills: Research & Analysis, Relationship Development, Marketing Collateral Design, Case Management, Client Follow-Up, Database Management

Assisted abuse victims obtain legal protective orders, child support, peace orders, custody settlements, and divorce decrees by attending court hearings and providing support throughout entire process. Interviewed clients and aligned with attorneys for case management. Conducted in-depth legal research on variety of cases and provided documentation and findings to legal teams.

Selected Contribution:

Improved business development efforts by creating and introducing client feedback surveys to identify issues effecting customer satisfaction and drive procedural and service changes.

GROOVE COMMERCE, Baltimore, Maryland

Marketing Intern (8/2009 – 12/2009)

Related Skills: Market Research, Marketing Presentations, Sales Calls, Event Planning, Client Relations, Business Communications, Public Relations, Promotions, Team Collaboration

Supported client base with development of new business strategies by performing in-depth competitive analysis. Compiled key industry information, prepared sales pitch materials, and participated in sales calls.

Selected Contributions:

Increased participation in “Baltimore Best” large-scale event by creating engaging press releases, promotion products, and other public relations communications.

Improved organization’s brand awareness within local community by distributing detailed informational packets and attending networking events.

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Additional experience included Care Provider at Columbia Academy and Preschool Teacher at The Young School

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