Project Manager Customer Service

SUMMARY:

A highly creative, goal-oriented professional with solid customer service related experience. Demonstrated experience in department supervision, procedural training, and problem solving. Highly organized with the ability to manage multiple projects and meet deadlines. A strong work ethic combined with a commitment to excellence in all projects undertaken. A team player, working effectively to accomplish set forth objectives. Exemplary verbal and written communication skills.

PROFESSIONAL EXPERIENCE:

DELL Round Rock, TX Sept. 2007 – April 2010

Dell Resource Scheduler

Assign jobs for client installations to staffing partners

and Dell badge leads. Perform data entry, navigation, and

consolidation through an online scheduling tool.

Excellent communication and teaming skills, must contact

field resources to discuss job assignments.

Able to effectively handle multiple requests at the same

time, and deliver job requests with short notice.

Resolve field escalations due to unavailability or performance issues.

DELL Round Rock, TX Jan. 2007- Sept. 2007

Inside Project Manager K-12(Career Link)

Primary contact for deployment of service delivery with

service providers, coordinate & monitor status of Dell

order shipments to customer sites.

Responsible for site scheduling of Dell’s deployment

service providers while ensuring site & technician

readiness. Coordinate and facilitate meetings between

service providers & sales operations to collect deployment

issues and facilitate escalations.

Submit periodic customer experience requests to ensure service level attainment.

USD 383- Manhattan, KS Sept. 2004-May 2006

Substitute K-5

Assist elementary students in all academic areas. Interaction with students and colleagues on a daily basis.

USD 333 - Concordia, KS April 2003-June 2006

Substitute

Assist elementary and secondary students in all academic areas. Interact with students and colleagues on a daily basis.

NEWMAN APPRAISAL - Concordia, KS Dec. 2002-Feb. 2005

Clerk

Typed compliance reports & various other business related documents. Answered phones, took messages & filed documents appropriately. Implemented a filing system.

KANSAS FARM BUREAU - Manhattan, KS Jan. 2000- July 2001

Clerk II

Performed detailed clerical & accounting duties in accordance with standard procedures. Utilized a general understanding of each department's functions during problem solving. Provided procedural training & departmental supervision. Reconciled monthly agent expense reports per county.

AWARDS & HONORS:

Peer to Peer Appreciation Award: For outstanding support, training & leadership

DELL- June 2007

Employee of the Month

DELL- May 2007

SKILLS:

Microsoft Works Windows 95, 98, XP & 7 Map Point 2007

Excel Spreadsheet Google

Type 65-70 wpm Multi-line phone Fax

Copier Sure Close Quick base

Change Point Share Point BART

CDM Outlook Internet Explorer Scanner ITIL training Google Earth

EDUCATION:

Associates of Arts & Science May 1997

Cloud County Community College GPA 3.3/4.0

General Business

Dean’s List

Member of Phi Theta Kappa

Who’s Who Among American Junior College Students

Bachelors of Arts & Science December 2002

Kansas State University GPA 3.2/4.0

Elementary Education

Dean’s List

REFERENCES:

Jacqueline Randler, PMP

Sr. Deployment Manager

Dell Managed Services

Cell: 615-***-**** ******************@****.***

Kevin Fecteau, PMP, ITIL

Sr. Project Manager

Dell GIDS Global Managed Deployment

Office: 913-***-****

Cell: 913-***-****

Contact this candidate