Customer Service Assistant

Heather L. Uteshev

**** ******* ***** **., ***. *30, Fort Worth, TX - 630-***-**** - ********@*****.***

Work Experience

SIU-C Center for Workforce Development June 2010 to November 2011

Project Assistant

Springfield, Illinois

Responsible for assisting four facilitators in delivering presentations educating teachers in the state of Illinois on the Curriculum Revitalization Project, curriculum/lesson development through MyCAERT.com. Designed creative marketing/informational materials for presentations/recorded data on presentation attendance/surveys. Assisted with Mid-Year/End of Year Reports for the Illinois State Board of Education to ensure continued grant funding. Collaborated with webcasts using Abode Connect.

SIU - Medical School June 2009 to June 2010

Operations Specialist III

Springfield , Illinois

Provided operational support for six researchers in the Medical Microbiology and Immunology Department; completing travel arrangements, entering data, and reconciling grant purchases.

Kirlin-Egan and Butler Funeral Home February 2008 to June 2009

Operations Specialist

Springfield, Illinois

Consistently received positive feedback from guests on performance reviews; answering a multi-line telephone and handling sensitive messages. Created individualized DVD's and printed goods for services; digitally restoring photographs. Handled crucial, time-sensitive and confidential paperwork. Successfully initiated and implemented processes for more efficient and accurate music and prayer card selection.

Language Stars LLC (Hinsdale) May 2007 to January 2008

Center Director

Chicago, Illinois

Generated community awareness of our services by identifying marketing opportunities; specifically organizing events such as participation in The Du Page County Fair and "Storytime in Chinese" at area libraries. Managed a center of approximately 330 students while organizing a staff of 15 and maintaining high-customer service ratings. Kept accurate and detailed records of tuition payments for our Finance Department and reconciled overdue accounts. Educated parents about the linguistic, cognitive, and social benefits of early foreign language learning.

Language Stars LLC (Hinsdale) May 2006 to May 2007

Assistant Center Director

Chicago, Illinois

Organized and maintained satellite summer camp program for Language Stars at local community center. Responsible for Updating daily call log for interested patrons and contacting "hot" calls. Completely responsible for center duties when Center Director is on marketing initiatives.

Education

Benedictine University 2011

Business

Masters of Organization Behavior

Springfield, Illinois

Related coursework: Human Resource Planning, Large Group Intervention, Business Ethics, Organizational Research, Process Consultation, Team Building, Strategic Management

Jacksonville University 2006

International Business

Bachelors of Science

Jacksonville, Florida

Related coursework: International Finance, Statistics, Macro/Microeconomics, Advanced Creative Writing, Business Communications, Accounting I and II

References

• Sharon Rudin; SIU-C/KEB - ******@***.***.***; 217-***-****

• Kirsten McCarthy; Language Stars - *******.********@*************.***; 866-***-****

• Dr. Robert Hotes; SIU-C/Benedictine - 217-***-****

• Roger Kuerth; KEB - ********@*****.***

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