Customer Service Manager

Betty Hurd

Mailing address: **** Barony Ct Katy, TX 77449

Email: *********@*****.***

Phone: 713-***-****

Profile

To obtain a position for a growing company that will utilize my strong customer service skills and diverse medical society.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Excellent organizational skills with hands- on technical knowledge, superior memory for details and a strong work ethic.

Education

The Academy of Health Care Professions ICD-9, CPT Certified: 2007

Forest Brook High School High School Diploma

Skills

Medical Billing and Coding

Proficient in reading claims and EOBS

Data Entry

Clerical Work

Health Program Systems: Meditech Health Care Network, Cisco Systems, Medical Manager

Work Experience

Corpra Care Inc. Houston, TX March 2007-Present

Medical Collector/New Hire Trainer

Assist contracted medical companies and hospitals in the collection and recovery of outstanding balances

Communicates daily with hospitals, medical facilities and insurance companies to assist in the collection of monies, reprocess claims for payments, and to be advised on how claims should be billed

Counsels patients to help them understand their insurance responsibilities and copays

Responsible for handling private pay monies for accounts (private payments)

Supervises and manages collectors while acting manager is away

Trains new hires

Analyzing and solving customer problems

Knowledge of Words & Excel

Cypress Fairbanks ISD Cypress, TX December 1991-2007

Custodian

Practiced good housekeeping and safety standards.

Set up and moves furniture.

Maintained cleaning equipment.

Responded to custodial requests.

References are available upon requ

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