Customer Service/Order Entry

Trish Lams

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EXPERIENCE:

Operations Support/Quote Prep I

Synergy Systems Inc., Redmond, WA

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•Provided support to departmental managers as an integral part of the project management process.

•Prepared quotes for prototype and order processing for production clients.

•Handled details that are highly confidential and critical in nature.

•Assisted shipping department with scheduling and tracking of production orders to ensure timely deliveries.

•Interacted with accounting and shipping department for confirmation of “ship-to” changes.

•Updated spreadsheets for management review.

•Set priority of customer projects.

•Printed all documentation required for assemblies of drawings and assembly of products.

•Maintained filing system.

Customer Service Representative

Reischling Press Inc., Seattle, WA

2002– 2004

•Provided customer service including anticipating customer needs, suggesting alternatives and problem solving.

•Handled phone and email requests in a timely manner.

•Produced quotes, giving pricing information and entered print orders.

•Processed and billed orders.

•Followed copy protocol (copyright law, confidentiality and careful handling of original documents).

•Picked up and delivered clients confidential documents.

•Worked with management to reduce company cost to increase profitability.

•Assisted the sales team and served as liaison to various departments to ensure timely shipments.

•Researched customers account to resolve billing discrepancies.

Production Engineer Assistant

Color Control Inc., Redmond, WA

2001

•Input information on dash list.

•Logged orders in tracking system.

•Tagged lasers, bluelines and sample items for photoshoot.

•Input billing codes for purchasing to complete financial report.

•Prepped lasers and transparencies for production.

•Assisted other team members in performing organizational task.

Customer Service Representative

Professional Copy ‘N Print, Seattle, WA

2001

•Handled phone requests in timely manner, reviewed print orders.

•Provided excellent customer service and quality assurance.

•Scanned digital-reprographic copies in a high-volume, quick-turn environment.

•Troubleshoot routine equipment problems.

•Operated binding and other auxiliary equipment.

•Operated point of sale terminal (POS).

Print Planner Assistant/Team Lead/Digital Print Operator

Modus Media International, Fremont, CA

1990 – 2000

•Began as Digital Print Operator, was promoted in 1996 to Print Planner Assistant/Team Lead.

•Supervised Digital Print Operators.

•Updated databases and handled client phone requests.

•Responsible for daily production materials, schedules, and meeting customer specifications.

•Checked inventory levels by running and reviewing daily MRP reports.

•Assisted in training team members and follow up with ongoing procedures.

•Created work orders for production in a fast paced environment.

•Conducted QA checks and issued approvals of text, spine and cover art.

•Scanned digital-reprographic copies in a high-volume, quick-turn environment.

EDUCATION:

Business Management Course, Mission College, Santa Clara , CA

Broadcasting License, Bailey's School of Broadcasting, Campbell, CA

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