Customer Service Security

John H. Alexander, Jr.

*** ****** **., ***** **, Hackensack, NJ 07601, 201-***-****

**********@*****.***

________________________________________________________________

EDUCATION

• Masters of Science in Information Systems June 2011

Stevens Institute of Technology, Hoboken, NJ

• Graduate Certificate in Project Management Anticipated Dec 2012

Stevens Institute of Technology, Hoboken, NJ

• Bachelor of Science in Information Technology September 2008

University of Phoenix, Jersey City, NJ

• Diploma in Electronics, Computer Apps & Networking Tech June 1997

Computer Learning Center, Paramus NJ

• Computer Science/Engineering September 1988-June1991

Technical College of Technology, New York NY

TECHNICAL EXPERTISE

Certification: Microsoft (MCSE2003+Security+Messaging), CISCO (CCNA)

Preparation: CISSP (Aug2012)

Technical Experience and Skills: Large L2/L3 network architecture, network and security design and management, technical project management, Cisco WAN products, PacketShaper, Citrix Load balancer, Riverbed WAN acceleration, EMC, Dell Poweredge, Cisco IPS 4355, F5,Extreme, Netscreen ns208, MS Exchange, Cisco Unified Technology, SharePoint, VitalSuite, CiscoWorks, SolarWinds, Linux, VMware, Citrix, Server 2003/2008, Active Directory, Checkpoint, SAN, NAS, Network sniffer, Ethereal, Netscaler, Switching (VLAN, CISCO, Spanning Tree), Routing (CISCO, MPLS, EIGRP, BGP, OSPF, IGMP,PIM, VPLS, MPBGP), Security (VPN,NAC, ACL, IDS/IPS, DLP, and vulnerability scanning)

KEY SKILLS

• Proven ability to deliver measurable project results

• Skilled at identifying opportunities for business process optimization

• Expertise with ITIL, COBIT, PCI, ISO, and other IT industry standard frameworks implementation and execution

• Proven track record of identifying and resolving business-related technical challenges

• Strong leadership skills and can communicate effectively and efficiently with individuals at all levels and in all functional areas

• Knowledge of design compliance with standards, strategies and audit requirements

CORE COMPETENCIES

• Network and Security Management • Business Process Improvement

• Technical Writing • Network and Security Design

• Vendor Research and Selection • Documentation Management

WORK EXPERIENCE

Integration Engineer – GAF Materials Corporation, Wayne, NJ

October 2006-Present

• Advanced skills in planning, designing and troubleshooting complex network and security environments

• Provide technical leadership to the enterprise for the information network and security program

• Create standards and controls components, including developing reference materials

• Acts as lead with planning and executing network- and security-related hardware and software technologies that assist in the support of the firm’s IT infrastructure (Cisco Wireless, ASA, NAC, Catalyst Switches, Routers, WAAS; Bluecoat Packetshapers – 1550, 1750,2500, 7500; Riverbed Steelhead – 1050, 5050; Juniper DX3600, Citrix Netscaler, VMware, Dell EqualLogic Storage)

• Determine enterprise wide architecture solutions

• Design security policies and/or assist with security strategy

• Developed and managed business requirements documentation

• Experience with security assessment tools (NMAP, ISS, Nessus, Metasploit, Netcat)

• Understanding of common network services, network vulnerabilities and network attack patterns

• Provide guidance on how to achieve SOX compliance

Sr. Network/Systems Engineer (Consultant) – JanaSolutions, Inc., New York, NY

May 2006-October 2006

• Led planning, design, procurement, deployment and support of local and wide area network routers

• Supported implementation of numerous network-based efforts and helped manage network operational activities

• Coordinated small- to enterprise-scale deployment of routers, switches, network appliances, hubs and cabling infrastructure; responsible for technical oversight, delivery and support of infrastructure projects and network solutions

• Responsible for managing system hardening and Group policy best practices project

• Created detailed documentation regarding the operation of the configuration of the firewall system

Technical Operations Manager - OpSource, Inc., Lyndhurst, NJ

January 2005-February 2006

• Determined network and system solutions for Fortune 500 companies (General Mills, Thomson Reuters, McMillian Publishing, Nature Magazine )

• Responsible for network and security design, router/switch configuration, proxy server and firewalls, load balancing, optimization and prioritization.

• Served as a lead resource for operations and customer portfolio management teams for network- and security-related issues

• Developed and managed business requirements documentation

• Provided Level 3 troubleshooting and resolution of system problems, implemented best practice procedures and maintained the integrity of infrastructure environment

• Monitor network security events received from customer’s monitored servers, and then take appropriate action based on customer’s security policy.

• Managed SOC analysts assisting customers with security related issues, and performing analysis of log files, which includes forensic analysis of system resource access.

Lead Network Administrator - M&I Support Services, Fair Lawn, NJ

March 2000-December 2004

• Oversaw network connectivity and infrastructure implementation, integration and troubleshooting for more than 1,500 end-users

• Provided technical support operations in high-volume, 24/7 financial environment, including supervision of technical support team and coordination of technical issues involving network, hardware and operating systems (Checkpoint NS1, IBM AS/400, Windows NT/2000 Server, Novell)

• Provided recommendations on future technology issues involving connectivity for LANs, WANs and Internet applications

• Experience in identifying, removing, and protecting against spyware/virus infection

• Maintained LAN or Wan environment and provided technical support to network security

• Responsible for tuning policies for individual hosts, perform ongoing management and backup monitoring of mission critical servers.

Lan Analyst/ Network Administrator – P&O Nedlloyd, East Rutherford, NJ

November 1998-March 2000

• Served as the second point of contact for resolution of desktop/workgroup-related problems in a 300-user environment

• Troubleshot, researched, diagnosed, documented, and resolved technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, email, Internet connections, and hardware/peripherals

• Set up workstations and laptops within company standard for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software

• Virus protection

Training Specialist - Gateway Country, Paramus, NJ

November 1999-June 2000

• Conducted training classes with 8-15 students

• Prepared course materials pertaining to Microsoft OS/Office products

• Configured classroom network and conducted troubleshooting on various computer hardware and network cabling issues related to classroom set-up

Administrator/Customer service rep - ElectroRent, Cedar Grove, NJ

December 1996-July 1998

• Using Norton Ghost utility, created and propagated hard drive imaging scheme

• Communicated with vendors regarding problem reporting and resolution

• Responsible for performance tuning and testing of custom-branded hardware products

References available upon request.

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