Executive Assistant

DIANA STURHAHN

**** ******** ****** ******* ** V*B 1X9

Telephone: 604-***-**** Email: *****.*********@*****.***

OBJECTIVE: To provide exceptional support as an Executive Assistant Executive Management level.

KEY SKILLS AND STRENGTHS:

Excellent interpersonal communications with solid planning and organizational strengths

A positive professional manner with strong liaison abilities

Exceptional customer service

Development and project management to improve processes and efficiencies

Demonstrated time management skills and attention to detail

Work well under pressure

Innovative thinker and problem solver

Proactive initiator and multi-tasker

Highly flexible and adaptable

PROFESSIONAL EXPERIENCE:

TELUS Vancouver BC Jul 1996 Dec 2009

Executive Assistant 1996 2004

Provided confidential administrative and planning assistance to the Vice President;

Departments: Operator Services / IP Solutions / WAN Product Marketing / HR Performance Management

• Effectively coordinated appointment schedules of the Vice President ensuring shifting priorities and time constraints were met

• Efficiently provided administrative support functions as required

• Event planner for a national team successful in planning and coordinating all off-site activities; location venue meals accommodations travel itineraries and various team building activities

• Handled travel itineraries for multiple team members; travel and accommodations

• Proactive problem solver

• Prepared correspondence including presentations

• Coordinated meetings with cross-portfolio teams for Executive Management teams and Management level

• Demonstrated diplomacy and confidentiality at all levels

• Excellent communication will all levels at a corporate level and clients

Marketing Analyst - Marketing Operations 2004 2005

Liaison for four Product Marketing teams to support marketing activities

• Assisted the marketing team with campaigns to focus efforts to increase and promote services awareness achieved 10% growth in annual net revenue

• Successfully communicated strategies to sales customer marketing and operational teams resulting in increased accessibility of pertinent and timely information

• Processed vendor invoices in SAP; posting and tracking to specialized cost distribution

• Managed documentation and storage of electronic files and reports

• Achieved special recognition for contributions to a corporate committee responsible for a community fund-raising project

Business Analyst Marketing Sales Operations 2005 2009

Administrator for the Product Marketing team to support the business nationally

• Efficiently generated certificate data reports nationally

• Coordinated and prioritized internal training requirements nationally for sales and technical personnel

• Collaborated with IT HR and Marketing teams to create manage and support a new effective web-based tool resulting in improved efficiencies

• Evaluated and streamlined departmental operations for improved overall efficiency

• Managed the vendor relationship including contract signoff

• Proactively managed certification training schedules to ensure accreditation requirements were met

• Administered Employee Recognition programs for certification

• Secured $4.5M in funding dollars by delivering on program requirements that provided corporate product discounts and promotional funds

Work Experience prior to 1996 - administrative roles;

• Crown Zellerbach forestry products

• Utah Mines mining

• Aspen Custom Trailer s heavy haul trailer manufacturer

• BC Securities Commission regulator for trading in securities

EDUCATION:

• Business Administration Management Program British Columbia Institute of Technology

• Marketing Management Certificate Southern Alberta Institute of Technology

• Associate Certificate in Project Management George Washington University

PROFESSIONAL DEVELOPMENT:

Effective Communication & Human Relations - Dale Carnegie

MS Office (MS Word Excel PowerPoint Outlook)

SAP; HR and Billing

Adobe Acrobat

SharePoint

COMMUNITY CONTRIBUTION:

Performer - 2010 Olympic Volunteer & Paralympics Volunteer

Fundraising Committee Member - Rethink Breast Cancer (+ $15 000)

Collector & Distributor Greater Vancouver Food Bank

Server Vancouver Salvation Army Lunch Program

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