Customer Service
Resume:
Stephen Johnson
*** * ******, ** ***** *** Washington, DC 20024
************@*******.***
Objective: To obtain a position as an organizational representative while I pursue my M.B.A
Education
Cleveland State University –College of Liberal Arts and Social Sciences B.A. Bachelor Arts: Communications 12/2008
International School of Bilingual Studies Spanish Language and Culture Cuernavaca, Mexico 2004-2005
Summary of Qualifications
Experience manager with practical experience related to supervision and human resource concerns while expanding organizational goals resulting in growth and profitability.
Experienced with program management and development resulting in optimum organizational maintenance, stabilization, and growth.
Highly computer literate with 17 years of proficiency including working with various computer platforms and programs including but not limited to: Macintosh, Microsoft Office, Word, PowerPoint, Excel, Works, Publisher, Quark, PageMaker, and Adobe.
Highly developed verbal, written, observational, and organizational skills with background in customer service, community development, organizational establishment, planning, implementation, and evaluation.
Over 25 years of experience in the American workforce.
Experienced grant writer with 100% success rate.
Experienced trainer educated to develop individuals, groups, staff, management, and communities.
Able to work effectively with all levels of management, staff, clients, providers, and vendors.
Sensitive to cultural, ethnic, and situational diversity.
PROFESSIONAL EXPERIENCE
United States Navy Memorial
Washington, D.C.
2010-Present
Assistant Duty Manager
Co-manage set up for weekly concert series
Host weekly events for US Navy, Coast Guard, Diplomats, and public
Assist with Navy Heritage Center Audio Visual Displays
Marbury/Ashton Markets
2006-Present
Business Manager/Executive Assistant
Performed administrative duties for executive management.
Screened calls, made travel and meeting arrangements.
Prepared reports and financial data.
Trained and supervised other support staff
Stephen Johnson
201 I Street, SW Suite 303 Washington, DC 20024
********@*******.***
PROFESSIONAL EXPERIENCE cont.
Founder of Whazzup! Magazine - Concept and Design Marketing L.L.C. Established in 1996
Oakland-San Francisco-Los Angeles-Washington, D.C., New York City
Publication Owner/Manager/Publicist
Founded, produced, published, and grew historic publication distributed nationally.
Published author and poet.
Managed and ran all aspects of a successful news-magazine.
Managed sales growth from nil to yearly gross income of $360,000.
Supervised, hired, trained, and collaborated with employees to increase circulation and regional sales.
Facilitated communication with various organizations to secure data pertaining to political figures, community leaders, recording artists, entertainers, and/or sectors of interest in order to produce high profile articles and features of genuine interest to public.
Responsible for development, layout, design, and marketing strategies.
Supervised, hired, trained, and collaborated with employees to increase circulation and regional sales.
Conducted interviews, and promoted authors, artists, businesses.
Practiced, created, and presented goal oriented verbal and media presentations.
11/1993-1/1999 AIDS Project of The East Bay Oakland, CA
Executive Director: Alvin Quamina 510-***-****
The following information provides detailed data related to my job duties, performance, responsibilities, and accomplishments while employed with the AIDS Project of the East Bay. I received three Promotions during seven-year employment culminating with the Education Director position.
Education Director 1997-1999
Management level position that directed, supervised, and managed citywide education and prevention programs.
Provided quarterly reports, developed programs, trained and supervised education staff, participated on the management team.
Developed systems and protocols to ensure program deliverables.
Managed federal, county, state, and private contracts.
Represented organization at forums, conferences, events, and via media.
Successfully wrote program grants to respond to request for proposals and secured annual funding ranging from 300k-500k.
Fostered employment growth by approximately 200% during tenure.
Managed Education Department with following five divisions under the Direction of Valerie P. Mann:
o Music Art and Drama Youth Program A partnership with public school children to enhance capacity and provide direct services to youth and their parents via the application of linguistic, artistic, and creative skills to promote HIV/AIDS Prevention.
o Men’s Program Provided community outreach, one-to-one, and group health educational sessions to foster changes in attitudes and behavior to prevent the spread of HIV. Program improved the ability of “high risk” men to implement, develop, and improve behavioral change techniques for the purpose of maintenance and improvement of their health condition.
o Chemical Dependency Component Focused on partnerships with individuals and/or drug abuse treatment and rehabilitation centers for implementing healthy behavioral changes and therapeutic environments resulting in recovery from active addiction.
o Treatment Specialist Program Highlighted agency and individual partnerships combined with collaborative relationships with pharmaceutical companies for the purpose of improving project client’s health associated with prescription drug adherence.
o Minority Outreach Component Focused on the development of sexual minorities through health education, employment training, and community mobilization.
Continued support initiated as organization’s Education and Prevention Coordinator
Stephen Johnson
201 I Street, SW Suite 303 Washington, DC 20024
********@*******.***
PROFESSIONAL EXPERIENCE cont.
Education and Prevention Coordinator 1996-1997
Introduced a new job- description so that I could provide service to manage and staff as the interim Education Director while current Education Director was on leave thus providing uninterrupted technical support to staff and management team.
Coordinated outreach, support groups, and health education workshop series for targeted communities.
Supervised staff of 15, trained staff adequately to perform risk reduction workshops and provided team-building skills to outreach staff.
Met regularly with staff, management, community members, and vendors to develop effective strategies to educate and promote positive behavioral change in targeted areas of various communities.
Organized community advisory committees that resulted in increased mobilization and the participation of local community members in organizational projects.
Initiated and pooled community and agency support to launch internal/external organizational newsletter.
Recorded and reported professional observations and program progression to funding sources.
Risk Reduction Specialist 1994-1996
Conducted, co-created, designed, and coordinated work shops series.
Provided educational outreach for heightening awareness to health related concerns.
Increased full spectrum participation in agency programs.
Provided one-to-one risk reduction counseling, chemical dependency counseling, and additional referrals to community-based and health-focused organizations.
Collaborated and built relationships to induce community awareness resulting in improved implementation of contractual objectives.
Community Outreach Educator 1993-1994
Provided community outreach and one-to-one counseling for fostering changes in attitudes and behaviors related to reducing health risks.
Initiated contact with other persons and organizations to further program goals.
Assisted with the design and implementation of community-based workshop series.
Co-developed community matrixes designed to identify logistical characteristics to better provide services to specific communities.
Head Counselor Genesis Project, Oakland, CA
1992-1996
Co-developed fledgling community based organization serving African-, Latino, Native Americans and forensic populations.
Facilitated informational sessions pertaining to the disease concept and physiological aspects of addiction.
Engaged in one-to-one and group counseling.
Trained additional staff.
Created, prepared, and implemented proposals to produce sustained program growth of and its stabilization.
Fostered residential growth by at least 300% during my tenure.
ADDITIONAL EMPLOYMENT EXPERIENCE
1992-1993 Intern Salvation Army San Francisco, CA
1992-93 Assistant Manager Diversified Hotel Services San Francisco, CA
1982-92 Sales/Server/Customer Service Full Service Restaurants Washington D.C.
Cleveland, OH
CERTIFICATIONS
Health and Fitness Trainer
Advertising and Multimedia
Community Health Outreach
National Leadership Forums
CPR
AWARDS
Dean’s List Honors
Oakland Trailblazers
References available upon request
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