Customer Service Insurance
Resume:
Brandon P. Peterson
*Chicago, Il 60628 *
*********@*****.***
OBJECTIVE
To secure a healthcare position with a high-performing organization that values strong leadership skills, exceptional customer service, and excellent problem solving skills.
PROFESSIONAL PROFILE
• Excellent written and verbal communications skills; strong presenter.
• Strong ability to handle multiple projects with varying scopes and stringent deadlines.
• Strong relationship builder with vendors, customers, and associates to drive positive outcomes.
• Knowledge of benefit structures, fee schedules industry guidelines, and government requirements.
• Knowledge of medical terminology, coding terminology (CPT,ICD-9,HCPC), and insurance/reimbursement practices.
EMPLOYMENT
May 200*-**-****, 05-2010 –present
Lear Corporation
Supervisory Assistant/ Assembly Line Worker
Hammond, IN
• Answer phone calls and direct them to the appropriate persons.
• File and record new employee’s information into the company data base
• Answer questions and concerns from union employees regarding benefits or new company policies.
• Stuff car seats with foam by using hydraulic machine.
• Train employees on different jobs and evaluate their performance.
• Check quality of all seats that are made on my shift and document the imperfections.
October 2010- December 2010 Orion’s mind
Registration assistant Chicago, IL
• Register CPS students for a math and reading tutoring program.
• Meet with parents discussing the benefits of the program and their child’s personal needs.
• Answer questions and concerns from parents, teachers and community figures regarding the tutoring program.
• Analyze the collected information from the parents and meet with my program manager to brainstorm learning strategies to cater to each student.
• Post advertisements and pass out flyers throughout the community.
December 2008 – September 2009
Wm. Fox Developmental Center
Mental Health Technician
Dwight, IL
• Interacted and assisted mentally ill individuals with daily living.
• Monitored and reported resident’s behavior and health to the nursing staff daily in writing and verbally.
• Worked with mentally ill residents with hand shaping and mobility and also promoting positive behavior.
• Answered phone calls and directed them to the appropriate persons or department.
• Organized and updated residents health charts on weekly basis.
• Transferred residents with limited mobility to and from bed, dining facility, wheelchair, toilet, and etc.
• Gave updates to families regardless residents progress.
• Reviewed accounts and applied billing knowledge required for all insurance payers to insure proper and maximum reimbursement.
• Followed up with insurance carriers on open insurance claims.
October 2006 – August 2007
Victory Centre of Roseland
Certified Nurse Assistant Chicago, IL
• Assisted seniors with daily living activities.
• Briefly performed security duties daily.
• Answered and directed phone calls.
• Completed vital sign checks on residents daily.
• Assisted residents with taking medication.
• Regularly met with resident’s family members and nursing staff on issues and concerns.
• Prepared daily reports on residents and activities.
• Performed light maintenance throughout the building and residents apartments.
• Handled moderately complex billing, coding, and reimbursement issues.
• Acted as the liaison to insurance representatives to validate and correct information.
• Followed up with insurance carriers on open insurance claims.
July 2005- December 20005
WM. Wrigley Gum Factory
Operator Assistant Chicago, IL
• Checked gum for imperfections.
• Cleaned all machines after every production run.
• Made preparations for the next day production.
• Made sure machines were running properly.
July 2004 – December 2004 Esquire Loews Theatre
General Employee Chicago, IL
• Handled money
• Worked cash register and sold movie tickets.
• Directed customers to theaters and cleaned all theaters after every movie showing.
• Answered phones and transferred calls to appropriate destination.
EDUCATION
2011 Security Training Center
20 hr unarmed Basic Training (Certified)
40 hr armed Training Semi Automatic and Revolver (Certified)
Perc Card
2007 South Suburban College.
2005 Malcolm X College
Certification for Certified Nursing Assisting
2001 – 2005 Chicago International Charter School
High School Diploma
PC Skills: MS Office -- Word, Excel, PowerPoint
Cerner Power Chart
References
Available Upon Request
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