Customer Service Sales
Resume:
Tessie Wright
Orlando, Florida 32826
904-***-****(cell)
407-***-**** (home)
*********@*****.***
Objective: Obtain a secure position enhancing customer and quality service while also helping to build and promote the company relations and goals.
Skills:
• Customer service
• Call center experience
• Loan document experience
• Banking (web search) (deeds, Federal, State lending regulations.
• Third-Party Collections
• Home Loans (FNMA, Lehman, Brothers, Government loans, Post-closing
• Probation Officer
• Intake Specialist
• Correctional Officer
• Ramp Agent
• Inbound/Outbound Sales
Work History:
Green Tree Servicing
Foreclosure Specialist/ Collections Assistant
06/2011- 12/2011
• Adminstrative duties including but not limited to such jobs as imaging, processing of loan review requests, deferrals, administering Check by Phone or Skip Trace systems, processing affidavits, loan modifications, letter requests, reimbursements, Check 21 (mailed payments) and other documents.
• Moving aged accounts to foreclosure sale, addressing low value properties timely, high balance reviews, lost liens to tax sale, prepare equity analysis with detail and accuracy, meeting FNMA timelines on each foreclosure file while closely monitoring attorneys and the overall quality performed on all daily job tasks.
• Responsible for payment of delinquent taxes and ensuring proper payment has been received by taxing jurisdictions.
• Work closely with attorneys on litigation and contested foreclosure and eviction matters.
• Meet department standards set forth on maintaining percentage of past due activities, daily productivity, managing current and accurate late codes, using, updating status changes in Fortracs.
• Maintaining FNMA metrics and protocols on all the foreclosure sales.
• Complete HMP packets, legal follow ups and provide bidding instructions, verify foreclosure sales are complete and process repossessions as necessary.
• Various clerical duties as assigned
Bank of America-Contract Jacksonville, FL
File Clerk/ Loan Specialist
06/2010- 09/2010
• Outbound calls to title agents, attorneys in regards to obtaining certified copy of mortgage deeds and title policies.
• Web searching (loans, title policies, mortgage deeds)
• Reviewing loans to ensure loans are in compliance with all state and federal regulations.
• Research mortgages that had missing documents (title, deeds, document A<B<C.
• Minimize losses by timely taking the necessary steps to cure delinquencies, mitigate losses, employ preventive measures against litigation and complete the default process within the required time frames, policies and procedures mandated by department guidelines.
• Mortgage documentation, detail orientated.
• Strong verbal and written skills
• Other responsibilities include researching, analyzing, and processing files.
Department of Juvenile Justice Conyers, Georgia Probation Officer (promotion)
• 11/2008 to 12/2009
• Performing various types of duties relating to juveniles.
• Conduct Intake and Probation services
• Maintained case files and aftercare services to youthful offenders.
• Treatment plans, home referrals, service plans.
• Ensuring guidance to youth that are transiting back into the community while ensuring intensive supervision, counseling and case management.
Intake Specialist/Sgt. Officer (promotion) Hapeville, Georgia
02/2005 to 11/2006
• Maintain and accurate logbook, conduct visual checks of youthful offenders.
• Maintain safety and security within in detention center
.
Control Room /Intake Officer Decatur, Georgia
03/2003 to 01/2005
• Under general supervision performing various types of duties relating to juveniles.
• Conduct Intake and Probation services
• Maintained case files and aftercare services to youthful offenders.
• Treatment plans, home referrals, service plans.
• Maintain safety and security within in detention center. Maintain and accurate logbook, conduct visual checks of youthful offenders.
• Ensuring guidance to youth that are transiting back into the community while ensuring intensive supervision, counseling and case management.
Air Tran Airways Atlanta, Georgia
Ramp Agent/Zone Coordinator
08/2007 to 11/2008
• Customer Service
• Meet and greeted passengers in baggage service area.
• Assist in operations while maintain safety and control.
• Perform ramp service duties (uploading/downloading and transferring baggage to aircraft in timely manner.
• Marshalling in/out aircraft.
CitiGroup Jacksonville, FL Service/Inbound-Outbound Sales Associate
12/2006 to 02/2007
• Customer Service
• Provide advice concerning specialized products and services.
• Assisted customer with any concerns with there accounts.
• Maintained a monthly quota and pushed monthly items.
• Advise customers on use and care of merchandise
• As a sales associate I would service the account and was capable of absorbing a great deal of detail about the products.
OSI Duluth, Georgia
Third-Party Collections
02/2002 to 01/2003
• As a debt collector my duty was to making phone calls to customers to collect debt.
• I worked on specific accounts that I must collect on; I am responsible for alerting individuals and business that their accounts have gone into collections.
• My duty was to get the client to either make the payment in full/ set up some monthly payment arraignments.
Capitol City Bank Tallahassee, Florida
Check Processor
10/2001 to 01/2002
• As a check processor I looked for errors, such as unsigned checks or items not written out in the right amount.
• Check processors handle the processing of proofing for financial institutions and other business.
• Check processors must have the ability to type quickly without sacrificing accuracy. Attention to detail, organizational skills and problem-solving abilities
Education:
Terry Parker (Diploma) class of ‘99
American Intercontinental University- Present (Online)
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