Quality Assurance, Test Automation, Tech Support & System Optimization
Resume:
Theodore K. KROHNER
Newbury, MA 01951
978-***-**** http://www.linkedin.com/in/tkrohner *.*******@*******.***
Quality Assurance, Test Automation, Customer Support and System Optimization
High-energy results driven professional with extensive experience in test automation, software quality assurance, capacity planning and performance tuning. Proven track record of demonstrating expertise in project management, customer problem resolution and leading globally distributed teams to insure the continuous delivery of top quality products.
* Leadership demonstrated in bringing together disparate teams in a cohesive globally distributed organization to provide improved automated testing and test frameworks for the community.
* Mentored staff to create more effective solutions and develop new tools to resolve issues early in the development lifecycle, resulting in reduced cost and effort.
* Project management experience and expertise used to plan and coordinate development, test, and delivery of the ClearCase Mainframe product line and two point releases of our flagship products, on schedule and at or under cost.
PROFESSIONAL EXPERIENCE
IBM Rational Software Brand 2002 - 2009
Manager of Test Automation
Quality Assurance Team Lead
Led test automation team of 23 staff in US and China, disbursed within globally distributed development organizations. Established the team mission to enhance and expand test automation and to provide continuous improvement of test coverage and quality for our flagship products.
* Led a team of technical writers and QE engineers in the analysis OPC data and improved customer PMR (Problem Management Record) reporting. This led to the resolution of 60% of existing high-profile customers long-standing APAR issues and resulted in the creation of an interactive planning and implementation wizard to aid customers in the initial setup of ClearCase.
* Achieved coordination of team efforts between qa, development, customer support and marketing to ensure a uniform and cohesive understanding and a high quality, timely, and cost effective product for company customers, both internal and external.
* Collaborated with customer support and development teams to review and resolve customer reported issues leading to creation of over 100 new automated tests.
* Researched and resolved the cause of all Severity One issues from the last major release, resulting in the creation and/or updating of 80 test cases.
* Provided ongoing direct support for a key customer with beta testing, product issues and enhancement requests. Planned and led biweekly meetings, scheduled developer presentations as needed.
Key Accomplishments:
* Reduced in-house test harness defect count by 57%.
* Created 'Development Regression' automated test suites, providing coverage of up to 70% of core.
* Identified product defects through automated smoke tests that allowed developers to correct issues prior to eGA.
* Reduced test defect arrival rate by externalizing error messages and adding to common libraries to improve the test harness.
* Extended the reach of automated setup and testing to AIX, HP-Itanium, Linux-390, Linux_PPC, Linxu_x86, Solaris_x86, Sun, HP-RISC and Windows.
* Led a capital planning process for hardware and software requirements to optimize the pool of QA test systems, resulting in the purchase of only two new systems.
* Created an out-sourcing proposal and transition plan to move maintenance of test plan and test cases for the new company mainframe product line to IBM California.
BMC SOFTWARE INCORPORATED 1995 - 2002
Manager Quality Assurance
Manager Technical Support
Led testing of BMC's Patrol for Microsoft Windows Servers-Perform and Predict (including RedHat and SuSE Linux, Oracle, Informix, SQL Server and Sybase data collection), Patrol for AS400-Perform, Patrol for OpenVMS-Perform and Predict, Service Reporting, and Visualizer. Coordinated development, technical writing, technical support and marketing functions to determine product requirements, review functional specifications, create integration tests.
Key Accomplishments:
* Led OS/390, AS/400, OpenVMS and Visualizer (Paradox and ODBC-SQL Server, Access, Oracle) technical support, staffing, education, and budget.
* Directed staff of twelve support analysts in support of the software programming, QA, Sales and Pre-Sales teams.
* Increased participation of Development, QA and customers with the alpha and beta testing of new products, releases and features.
* Championed implementation of BMC Software on behalf of new and legacy customers.
* Achieved the creation and maintenance of internal/external customer web site for supported lines.
NORTHROP GRUMMAN CORPORATION 1990 - 1995
Project Lead - Systems Performance and Capacity
Responsible for MVS, VM, CICS, IMS, DB2 and 2D/3D Graphics day-to-day and long-term performance and capacity.
Key accomplishments:
* Benchmarked new hardware/software including 390/3990, 900-9000, Cray, ESA 4.2 and other IBM and O.E.M hardware and software.
* Actively participated in Real Decisions and Peat Marwick studies resulting in a "Top 10: Best in Class" standing.
* Created and tuned parmlib members, initiator schemes, priority scheduling, GRS, LPAR configurations.
* Provided management reporting including monthly S.L.A. charts and graphs.
EDUCATION & TRAINING
MS, Computer Science, Rensselaer Polytechnic Institute, Troy, NY
BS, Central Connecticut State College, New Britain, CT
C.D.P. (Certificate in Data Processing - ICCP)
CLEARANCES
Federal Government Security Clearance (1990-1995)
TECHNICAL SKILLS
Operating Systems: WINDOWS 3.1, 95, 98, ME, 2000, NT, 2003, X/P, Vista, MVS (OS/390 and z/OS), Linux_390, Linux_x86 (Red Hat and SuSE), HP-RISC, HP-Itanium, AIX, Solaris, Solaris x86
Hardware: Sun Solaris, Sunfire x2100, Sunfire v40z, IBM PPC3, IBM PPC4, IBM PPC5, IBM 9111, IBM 6221, HP zx6000, HP rx5670, HP 9000 rp3410.
Programming Languages: COBOL, ASSEMBLER, PASCAL, PL/1, SAS, FORTRAN, PERL
Client/Server Middleware: ODBC, TCP/IP
Database/Software: MICROSOFT ACCESS, ORACLE, DB2, IDMS, SQL SERVER, IMS/CICS
BMC: Patrol Perform/Predict, Visualizer, Service Reporting, Multi-Capture, DataCenter; Vantive.
IBM: ClearCase, ClearQuest, Rational Team Concert, Lotus Notes, PCOMM
MICS, MXG, Omegamon, TSOMON, Thruput Manager, CA1, CA3, CA7, CA11, Microsoft Office NT/2000 and X/P, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Project, VNC, VMWare.
Other: Agile, RUP/IRUP and Waterfall development methodologies, Intellectual Property/Data Security (yearly IBM seminars), Open Office (calc, writer, draw, impress, templates).
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