EPIC Implementation Specialist

CAROLYN G WILBURN

***** *********** ** *******, ** 77015

HM713-***-**** Cell281-***-**** Fax 713-***-****

************@***.***

Objective

Highly motivated, creative and versatile Epic EMR Training Specialist with a talent for gracefully facilitating change management, analyzing problems, developing and simplifying procedures, and finding innovative solutions. A comprehensive background in healthcare information technology, my repertoire Includes:

SUMMARY / HOT SKILLS

• Epic / EpiCare (4+ yrs)

• Clinical Experience (30+ yrs)

• MS Office Suite

Work History

Texas Children’s Hospital (Comforce Technologies) Houston, TX.

Epic EMR Implementation Specialist II/ Analyst: June 19,2010 -Present

• Serves as contributing team member of Epic project to successfully implement electronic medical records improving patient care

• Demonstrated ability to act as a liaison between providers, clinical staff and users of the electronic medical records (EMR) implementation process (Go-Live)

• Assists with training and practical use for non-clinical, clinical and provider staff on Epic software

• Proactively answers functionality and workflow questions regarding integration of Epic software to help facilitate daily needs

• Work flow knowledge for completion of medical records and ancillary services

• Public speaking and presentation skills demonstrated while facilitating leadership, observation and team building skills

• Assist in optimal usage of EPIC for providers, clinical and front desk staff during GO-Live) Productions

• Provides trouble shooting and problem solving for practices and hospital in-patient, regarding daily functionality such as documentation, referrals and clinical orders

• Analyze and identify end-user training needs and problem areas with electronic system to provide constructive feedback to Epic leadership

• Training all levels of clinical end users (Physician/Providers, Nurses, Respiratory Therapists, Surgeons, Anesthesiologists, Residents/House Staff, PA’s, Nurse Practitioners, Hospital Unit Clerks, non-licensed staff, etc ) in EPIC Ambulatory, Inpatient, OpTime, Prelude and Cadence products

• Participating in and championing an atmosphere of team work during strategic training and workflow planning meetings.

• Actively participated in formulating training strategies during curriculum design/redesign, to better accommodate the needs of the EMR end user.

IN COMPASS HEALTH, INC. - Houston, Texas

PROGRAM COORDINATOR Oct 13, 2009 - Sep 30, 2010

Mananged, coordinated and scheduled weekly and monthly meeting.

Maintained files and updated as needed critical information regarding program Physicians, including DEA and NPI numbers state licenses, malpractice insurance etc.

Coordinated and maintain status on hospital credentialing process.

Build and supported the local efforts to market the hospitalized program to referring physicians, including calls and visits to the physician or office manager.

Medical Billing and Coding.

SELECT SPECIALTY HOSPITAL - Houston, Texas

ADMISSIONS COORDINATOR Dec 05, 2008 - Mar 27, 2009

Patient Admissions and Registration which included: Completing and verifying patient demographics, Funding Verifications and Authorizations and Up-Front Collections, Deposits and Co-pays

VistaCare Hospice - Houston, Texas

ADMISSIONS/SITE REVENUE COORDINATOR Oct 01, 2005 - Nov 04, 2008

Hospice Admissions Process duties included but not limited to: Funding Verifications, Referral and Authorizations.

Expedited Medical Record Submission for Administrative Review.

BAYLOR COLLEGE - Houston, Texas

PROFESSIONAL FEE CODER Mar 01, 1999 - Feb 29, 2004

Claim Corrections and Resubmission both manually and electronic.

Weekly Review and Corrections of suspended Claims.

Account adjustments and Insurance appeals to resolve outstanding payments and collections issues.

Completed Daily Production Report.

Charge Entry and Payment Posting with all CPT-ICD9 Codes.

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