Results driven Business Analyst

Background Summary:

• Extensive international, cross-cultural experience [8+] in the I.T industry with expertise in Business Analysis, Fixed Income/ Wealth management and Project Management with strong understanding of project management methodologies.

• Dedicated, self-motivated achiever who is committed to success and adept at juggling multiple tasks in a high-pressured environment.

• Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff, and technical/engineering teams; adept at delivering presentations and demos.

• Proactive thinker who takes lead in resolving team conflicts and is able to work without any close mentoring or supervision.

• Implemented Rational Unified Process (RUP) methodologies to drive projects including creation of RUP artifacts.

• Exceptional ability to build productive relationships with colleagues, clients, and vendors across all functional and technical disciplines.

Tools & Technologies:

METHODOLOGIES Waterfall, Rational Unified Process, Agile methodology, Extreme Programming, .Net

Architecture, Unified Modeling Language (UML)

CASE TOOLS Rational Rose 4.0, MS-Visio, MS - Project

TRACKING TOOLS Rational Requisite Pro, Mercury’s Quality Center

QA TOOLS Mercury’s WinRunner 7.x, LoadRunner 7.x, Quality Center

LANGUAGES C, C++, Java, x86 Assembly Language, Fortran 77, SQL

APPLICATIONS Sun Role Manager [SRM], CA Identity Manager [E-Trust Admin], Tivoli Access Manager, Arcot Transfort, Compuware Changepoint, MasterCard SecureCode, Lotus Notes

Professional Experience

Sr. Business Analyst / Project Manager, (March ’07 to till date)

MasterCard Worldwide, MO

Senior consultant specializing in Internet technologies and applications for financial services firms in Banking. Assigned to engagements based on demonstrated skills in business analysis, project management, and customer relationship management.

Notable projects include:

 Project Manager – MOAS conversion to SecureCode

• Assumed project responsibility and managed $900k budget for consolidation of 2 payment-processing platforms based in United States and Australia.

• Challenged by tight deadlines, stepped into several roles such as quality assurance liaison and business analyst in the software development lifecycle.

• Developed project plans and ensured milestones were met according to schedule. Tracked multiple issues, facilitated resolution and provided weekly status reports to senior management.

• Created multiple Statements of Work (SOW’s) and got them approved for vendor to begin work on sanctioned projects.

 Sr. Business Analyst/Project Manager – Integrated Reporting Dashboard

• Delivered on time and budget a wealth management application that will be piloted with a limited group of users.

• Maintained continuous alignment of program scope with strategic business objectives, and make recommendations to modify the program to enhance effectiveness toward the business result or strategic intent.

• Managed onshore and offshore team resources to ensure round the clock product development.

• Evaluated multiple strategies for fixed income management feature of the application.

• Coordinated activities among business analysts to devise new strategies to reduce financial risk for user portfolios.

 Sr. Business Analyst – Identity Manager Upgrade

• Led JAD sessions, completed and finalized documentation towards the end of the session, and published the requirements specification document for the Identity Management solution.

• Analyzed user/access provisioning processes recommended and implemented provisioning optimizations and added additional namespaces.

• Developed business and system use cases for the role management system, and depicted the system and actor behavior via sequence diagrams.

• Prepared business case with estimation and risk analysis document to get approval from senior management.

 Sr. Business Analyst – User / Role content attestation

• Managed relationship with vendor [Sun Microsystems], presented issues to the vendor and followed up aggressively to obtain closure.

• Conducted role and user attestation processes using Sun Role Manager to ensure compliance with federally mandated policies.

• Developed an identity management lifecycle and got buy in from management to implement the same using CA Identity Manager [formerly known as E-Trust Admin].

• Performed role mining operations, proposed new roles and optimized the current role structure.

• Published a role management strategy outlining an effective role management lifecycle.

• Evaluated application testing results and recorded the discrepancies using Quality Center to track, analyze and report on them.

Environment: RUP, MS-Project, Sun Role Manager [RBACx], CA Identity Manager [E-Trust Admin], UML, MS-Visio, Arcot Transfort, MasterCard SecureCode, Tivoli Access Manager, Compuware Changepoint, Quality Center, Lotus Notes, Sharepoint, IBM Websphere

Sr. Business Analyst / Project Manager, (Jan ’06 to Feb ’07)

Network Solutions, MO

Managed a team of web developers and graphic designers in the design and implementation of a three-tiered web-based shopping cart system which enabled clients to run an e-commerce shopping system

Notable projects include:

 Project Manager – Monster Commerce Shopping Cart v6.0

• Developed project plan including scope, cost, schedule, quality, human resources, risk, procurement and communication to deliver on time and under budget a basic ecommerce ordering platform using seven project resources.

• Conducted resource planning and budgeting; tracked costs to ensure adherence to budgetary limitations.

• Educated management on the benefits of .Net architecture and presented business case to validate the use of the approach.

• Initiated user interface studies with locally based clients, to ensure adherence to the latest industry standards.

• Implemented a standard change management process in the company and routed all change requests in the project via this process to the stakeholders of the project.

• Negotiated agreements and commitments by facilitating communication between business unit(s) and the I.T team from the initial requirements to the final implementation of the project.

 Sr. Business Analyst – Monster Commerce Shopping Cart v7.0

• Spearheaded the effort to discover why client’s websites were failing to receive traffic from search engines comparable to major competitors; presented findings and recommendations to upper management for search engine optimization (SEO) project approval; and followed through with a plan that resulted in a 355% increase in traffic from search engine results.

• Used questionnaire, surveys, JAD sessions and Brainstorming sessions as requirement elicitation techniques.

• Created functional requirements document and maintained requirements traceability matrix.

• Created attributes for each requirement like priority, status, cost and difficulty and provided one-to-one, one-to-many parent child relationships between requirements of the same type using RequisitePro.

• Led user interface studies with selected group of users, educated development staff on user interface trends for development of standards based websites and applications.

• Developed State chart diagram of the shopping cart application, which depicted the lifecycle of the elements that make up the system.

• Used UML to visualize the software in multiple dimensions, so that the full system is fully understood before construction.

• Documented, organized and tracked change in requirements using IBM Rational Requisite Pro.

• Developed a detailed use case model along with use cases, use case diagrams and sequence diagrams using Rational Rose.

• Coordinated work plan between project manager and client with Microsoft Project, implemented and managed migration process, retested fixes, scheduled and tracked progress for team members of project through completion.

• Published the test plan document and aggressively tracked defects for early closure, using Test Director.

Environment: RUP, .Net Architecture, MS-Project, Rational Rose, Rational XDE, Rational Requisite Pro, UML, MS-Visio, Adobe [Macromedia] Dreamweaver, Microsoft FrontPage, HTML, Mercury Test Director, MS-Word

Sr. Business Analyst, (Apr ’05 to Nov ’05)

Mile High Mortgage, AZ

Collaborated with client team to define corporate strategy based on business goals and strategic initiatives; developed creative and profitable solutions for internal/external clients.

• Prepared requirement specifications document, and maintained requirements traceability matrix.

• Facilitated JAD sessions between different teams and took aggressive efforts towards completion and finalization of documentation towards the end of JAD sessions.

• Studied the MISMO standards as a part of interface to electronic mortgage loan processing software.

• Analyzed and studied Loan qualification and origination process and regulations to be complied for loan processing in detail, gathered requirements for Search Rates modules.

• Developed Use Case diagrams by analyzing the business process followed by Class diagrams, Activity diagrams and Collaboration diagrams in UML.

• Acted as a liaison by working closely with the development and testing team for achieving milestones.

• Developed specific plans and tests to ensure that proposed systems and business processes meet those requirements, as they are being planned, developed, delivered and supported.

Environment: Extreme Programming, UML, MS-Visio, MS-Excel, MS-Word

Business Analyst, (Nov ’03 to Feb ’05)

Nationwide Mortgage, U.K

Introduced newsletters, test program updates/summaries, team building sessions, and focus groups that broadened team’s understanding of customer service and sales objectives.

• Defined requirements, possible implementations, and wrote a Request for Proposal (RFP) for the new system.

• Followed up on the project schedule with various stages of RFP issue, written questions due, answers to questions and proposals responding to RFP’s, contract awarding, drafting reports etc.

• Analyzed and studied Loan qualification and origination process and regulations to be complied for loan processing in detail, gathered requirements for Search Rates modules

• Created functional flow diagrams, context diagrams and other high level diagrams for documenting the functionality of separate modules using MS-Visio and UML.

• Analyzed requirement document by identifying ambiguous, incomplete and incorrect requirements.

• Developed test cases to ensure that the application is delivered according to requirement.

Environment: Agile methodology, MS-PowerPoint, UML, MS-Visio, MS-Excel, MS-Word

Business Analyst, (March ’02 to Sept ’03)

Queens Mary Hospital (NHS), U.K

Engineered a claims processing application to enter claim data (up to 100 service lines per claim) into client-specific screens unique to their style of business for Medical, Life, Claims adjudication, Dental and Vision claims with all the processing done from a single database.

• Developed use-cases for the system with special emphasis on defining Parent-child use case hierarchy. Used UML as a standard for the same.

• Coordinated and attended meetings to review the requirement specifications with the Quality Assurance Manager, Business Systems Analysts and other team members.

• Administered and maintain the Windows 2003 Active Directory Infrastructure.

Network Engineer, (Jan ’00 to Aug ’00)

Agencia Ultramarina, Goa, India

• Designed and implemented network infrastructure for a leading shipping company

• Implemented change and configuration management process within the company

• Conducted self driven audits to ensure organization was in compliance with all the federally mandated regulations

Internships

∙ Network Designer, Merrill Lynch U.K ∙ Software Engineer, Accenture U.K

EDUCATION & CREDENTIALS

Middlesex University, U.K - Masters in Computer Networks/Business Information Systems ∙ Karnataka University, India - Bachelors in Computer Engineering

Microsoft Certified Professional (MCP) ∙ Cisco Certified Network Associate (CCNA) ∙ CompTIA A+ ∙ CompTIA Linux+ ∙ Object Oriented Analysis Design with UML

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