Office Manager/Executive Assistant
Resume:
LaShawnna Terry
Indianapolis, Indiana 46226
mailto:********@***.*** /***********@*****.***
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Summary/Profile:
A bright individual that is looking for career change to the business or education industry. Experience in management and sales(face to face sales). Interpersonal and communication skills are admirable. Involved community organizations in Indianapolis. An organized individual that is self-motivated and can multi-task under extreme adversity.
Course Work Knowledge:
Business Law, Business Communication, Business
Ethics, Marketing Research
Applied Abilities:
Supervising over 15 employees during a change of ownership at the center; balancing the stress of a new management and daily procedures of the teachers' development. Marketing/ sales develop and implement different strategies to increase enrollment from 65% to 85% in one year. Customer Service outstanding with clients; able to build great professional relationships with clients. Processing, track and verify processes. Computer skills are manageable; can produce Excel projects and design with Publisher. Proficiency in AS400.
EDUCATION
2003-2006 B.S., Marian College, Indianapolis, IN
Major: Business Administration, Marketing
2000-2003 A.S., Ivy Tech State College,
Indianapolis, IN,
Major: Business Administration specializing in Marketing
EMPLOYMENT
Bluegreen 2007-present
Help Desk Specialist
Assisting agents with minor technical support and research issues. Excellent knowledge of product. Servicing clients with great customer service. Provide mentoring through several assistance tools. Acting in Supervisors place when unavailable. Correcting problems for clients and agents. Tracking and identify call trends and patterns.
Little Treehouse Academy 2006-2007
Assistant Director
Supervise 10 plus employees. Producing employee's performance reviews. Hiring,discharge, or promote staff. Conduct sales plans, and maintain administrative tasks. Set educational standards and goals; also help establish policies and implement them.
Bank One 2001-2002
Position: Operation teller
Maintain million dollar accounts. Examine check for endorsement and verify confidential
information. Process transactions such as term deposit sorts and files.
Kiddie Academy 1999-2006
Position: Assistant Director
Supervised 15 plus employees. Direct and coordinate activities of teachers at academy. Created/develop marketing methods. Recruit, hire, train, and evaluate staff and implement revised procedures.
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