Quality Assurance Management

ERIC J. BOWDEN

**** ******* ****, **** ******, UTAH 84088

801-***-**** • ***********@*****.***

Technology Development * Quality Assurance * Operational Management

Accomplished technology professional with proven cross-functional management experience. Has grown a number of high tech startups as well as consulted on product development with many Fortune 500 companies. Skilled in product development, quality assurance, and requirements management. Built the largest independent Internet performance lab. Background also includes publishing and media relations experience.

EXPERIENCE

Safe Driving Systems, LLC. Kaysville, UT

Founder & COO (2009 to present)

Architected and brought to market Key2SafeDriving™, a technology that prevents driving distractions caused by mobile phones. This product included mobile phone software, specialized vehicle hardware and a web application for configuration and management. Implemented a sprint-based development strategy using open sourced systems to enable rapid deployment of features. Spoke at industry events and supported Department of Transportation initiatives to reduce vehicle accidents and deaths cause by mobile phone use.

* Defined, developed and deployed complex system that marries specialized hardware, mobile phone software and cloud-based web service. Supported mobile phone platforms include iPhone (in process), Android, BlackBerry, Symbian, and Windows Mobile.

* Developed custom vehicle On-Board Diagnostics (OBD) hardware to read engine control unit (ECU) data and communicate with mobile phones via Bluetooth. Architected this hardware to allow over the air firmware updating, allowing us to add features without the customer needing to return or replace the hardware.

* Managed domestic, near-shore, and off-shore development teams to create first go to market release of the product.

* Implemented systems to ensure quality and consistency on global development efforts.

DAZ 3D, Inc. Draper, UT

COO (2007 to 2009)

Unified all 3D software and 3D model development teams to reduce costs and increase efficiencies in delivering products to our published artists. Reduced development staff and increase features in one of the most successful releases of DAZ|Studio.

* Directed software development for DAZ|Studio, Carrara, Hexagon, and Mimic product lines on both Windows and Mac. Also improved efficiency of web application development for DAZ3D.com and ArtZone.com.

* Built scalable software development operation using Agile methodologies.

* Reduced costs by integrating near-shore & offshore teams into the development process.

* Increased sales by aligning software releases with 3D model sales.

* Broke logjam preventing revolutionary “Dynamic Cloth” technology from coming to market.

Inaura, Inc. Sandy, UT

COO (2007)

Secured newly acquired Realm Systems indentity management technology, including advanced FPGA-powered hardware and Linux-based operating system. Implemented low-cost hardware and software development efforts to refine prototypes. Wrote investor overview and positioning statements used in securing seed and series A rounds of funding.

* Responsible for all operation management of a high-tech startup.

* Established core business services, including health insurance, payroll, office space, etc.

* Reinforced customer relationships through difficult company and product transition.

Realm Systems, Inc. Sandy, UT

Director of Quality Management (2005 - 2006)

Created focused quality management department for state-of-the-art identity management product. Increased software development efficiency by implementing a QA department that was proactive, risk-based, and requirements driven.

* Created hardware and software quality assurance department.

* Built three distinct testing practices to address highest risk customer issues: Interoperability Lab; Enterprise Lab; and Compatibility Lab.

* Deployed Manufacturing Acceptance Test with contract manufacturers.

* Wrote product requirements for USB switch used in automating hardware testing.

* Created a number of best practice and process documents including: Support Service Definition; Defective Hardware Resolution; Realm Systems Style Guide; and Contract Manufacturer Testing Procedure.

KeyLabs, Inc. Lindon, UT

Founder & CTO (2003 - 2005)

Managed testing operations and software quality assurance (SQA) consulting service delivery for the largest independent Internet testing facility. Expanded capabilities by doubled lab capacity and by opening a second lab facility in Boise Idaho to accommodate a large customer’s needs.

* Improved deliverable consistency by restructured service delivery organization to support scalability and growth instead of relying on heroics and brute force.

* Created Best Practice document flow to support consistent and manageable service delivery.

* Executed the largest Internet load and stress tests to date for sites like MSNBC.com.

Senior Director Marketing (1999 - 2003)

Manage all aspect of KeyLabs marketing effort including marketing communications, press relations, tradeshows and events, collateral creation, and web design. Increased market exposure by acquiring the online publication BugNet and using it to promote KeyLab’s capabilities.

* Simplified sales efforts by implementing a “required documents” plan for all products and services.

* Cultivated relationships with high-tech trade publication editors, and leveraged those relationships to create media exposure for KeyLabs.

* Present tutorials and evangelize KeyLabs services at industry events.

* Increase sales of BugNet content to affiliates and syndicates such as MSNBC, ZDNet, TechReviews.com, CNet, Seattle Sun Times, et al.

* Write OpEd columns and articles covering quality assurance, software defects, and software security issues.

Lab Director (1996 - 1999)

Grew organization from a single test engineer to over 40 test consultants and specialized testing personnel. Schedule hardware resources in a 2200 node computer lab.

* Hire and train lab personnel on lab automation systems.

* Work with customers to make sure that engagements met their expectations.

* Develop testing methodologies.

* Presented quality assurance and certification management tutorials at industry trade shows.

1990 to 1996 LAN Times/McGraw-Hill Provo, UT

Director Testing Center (1990 - 1996)

Directed all editorial and testing affairs relating to the hands-on evaluation of computer products and subsequent articles. Coordinated production schedules and deadlines between writers, copy desk, layout and production.

* Hired and trained all lab personnel as well as cultivated freelance reviewers and industry contacts.

* Coordinated resource scheduling for lab equipment.

* Performed employee evaluations and scheduled employee training.

* Represented LAN Times at industry trade shows and events through tutorials, and keynote addresses; and moderated panels of industry professionals.

* Helped re-launch NetWare Technical Journal magazine.

EDUCATION

BRIGHAM YOUNG UNIVERSITY Provo, UT

MBA, Business Administration, 8/90, Emphasis in Information Technology

BRIGHAM YOUNG UNIVERSITY Provo, UT

BA, Organization Communications, 4/87, double minor in Computer Science and Mathematics

PUBLICATIONS

* Staff writer for McGraw-Hill LAN Times (The largest computer networking trade publication).

* Co-authored Bowden, E. & Parnell, T. (May 1996). 100Vg-AnyLan, Macmillan Computer Publishing. ISBN 156*******

* Technical editor for high tech books including Android for Programmers-Pearson Publishing, High Speed Networking--Osborne/McGraw-Hill, and Advanced C++ Programming--Osborne/McGraw-Hill, NetWare Professional Reference--New Riders.

* Editor in Chief for BugNet, an online publication that investigated security bugs and software defects.

SKILLS

Managerial

* Holistic Business Process Management (hBPM)

* Product development requirements management

* Successfully mastered the most intense deadlines and scheduling nightmares

* Oral and Written Communications

Technical

* Six Sigma Lean Green Belt

* Software Quality Assurance (SQA) and KeyLabs Quality Management Framework

* Programming -- COBOL, C++, C#, and Java

* Scripting and automation languages -- CompuWare CARS, RadView, VisualTest

* Experience with Agile development model

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