Senior Director

Michael F. Zarrillo

***** ****** *****, *********, ** 01532

Tel: Home 508-***-****

Cell: 508-***-****

Email: *********@*****.***

Career Skills/Knowledge

•Software Systems, Network, and Storage Management Software

•High Availability Cluster Software

•Senior Management Expertise

•Software Engineering and Product Management

•Strategic and Tactical Planning

•Portfolio Management

•Software Development Process and Execution

•Integration/Management of Acquired/Geographically Dispersed Teams

•Financial/Operational Planning and Analysis

•Customer Interface and Support

Career Achievements

•Led IBM’s introduction into UNIX cluster software with HACMP. Introduced live cluster updating and provisioning resulting in the reduction of down time by 25%. Improving availability to five nines, the first clustering software to do so.

•Drove Compaq Computer’s architectural shift to web-based severs management with Compaq Insight Manager. First to introduce cluster/blade management, automated provisioning and policy management with a new security infrastructure on industry standard servers. As a result, shipped over a million licenses per year. Key figure in the development of Proliant Essentials, value added management software providing additional revenue to the corporation and significant market differentiation.

•After the HP acquisition, led the unified server management approach and produced the first release of HP Systems Insight Manager that supported the entire HP server line with a common easy to use UI that operated in Windows, Linux, and HPUX environments. This software management tool became the leader in the market.

•While at EMC, took control of CLARiiON array management software, Navisphere. Redesigned the UI and dramatically improved the customer experience reducing complexity by magnitudes. Also significantly improved developments capacity to achieve schedule commitments.

•Promoted to Senior Director at EMC and assumed the P&L responsibility for the $340M Storage Management Software Business. Devised the strategy, planned, and successfully delivered the first release of any storage management software fully integrated with VMware. Virtual and physical storage could now be fully supported under the same software management (ControlCenter), this included discovery, reporting, planning, monitoring, alerting, and provisioning. Introduced Storage Insight for Availability Software designed to automatically identify impacts, correlate events and root-cause problems across a heterogeneous FCSAN and IP networks. Also released the first workflow product integrated with ControlCenter, IT Process Centre.

Professional Experience

Senior Director

Software Engineering

EMC Corporation

Hopkinton, MA

January 2004 -December 2008

•Redefined Product Strategy and Planning process for mid-range CLARiiON product line ($2B business)

•Established a new process for the procurement and analysis of key product data, competitive information and technology trends

•Promoted to Senior Director and placed in charge of EMC’s Storage Management Software Business with P&L responsibility: ControlCenter, Storage Insight for Availability, SAN Advisor, IT Process Centre (Workflow), SMB visual products and IT Performance Reporter for the Networks with license revenue of $340 million

•Devised the strategy, planned, and successfully delivered the first release of any storage management software fully integrated with VMware. Introduced Storage Insight for Availability software designed to automatically identify the impacts on related infrastructure elements, host devices, file systems, logical volumes, and storage devices

•Managed organization of over 300 people in Cork, Ireland, Bangalore, India and the U.S. including Engineering, Product Management, Quality Assurance, and Third Level Support within a budget in excess of $40M

•Implemented internal checkpoint process (product review) to validate program progress against committed dates. Effectively made adjustment to programs to align with objects

•Third Level Support organization (24x7) directly contributed to improving customer satisfaction by 14 points to 94% and dramatically reducing escalations into engineering. Issue turnaround resolution time was significantly reduced.

•Dramatically improved morale and re-structured leadership team

•Key customer contact for executive management solving technical and business issues with Fortune 500 customers

•Responsible for development and QA of management software for mid-range CLARiiON product line

•Delivered three major content releases each year and managed five concurrent releases

•Created the first usability review board and process to formally review code across three engineering organizations for compliance. Also formed an architectural review board and process for Navisphere that was later adopted across CLARiiON’s three engineering groups

•Developed product strategy to provide competitive advantage for Navisphere Suite of software products. Achieved advantage over key competitor in ease of use metrics.

Director

Enterprise Management Engineering

Hewlett-Packard Corporation

Houston, TX

May 1997 - December 2003

•Led Compaq’s architectural shift to web-based server management with Insight Manager. Significantly improved the development process and team structure that resulted in multiple successful releases. First to introduce cluster and blade server management, automated provisioning, policy based management. All with a new robust security infrastructure.

•Established and managed a highly effective cross-location organization of 140 engineers (Development, QA, and third level support) in Texas, Massachusetts, Colorado, California and India.

•Created a common software development process and reporting structure as the result of integration of Compaq, Digital, and HP teams.

•Produced four major and six minor releases of Insight Manager meeting deadline and quality goals. Managed successfully all escalations into engineering. Over 1 million licenses shipped annually.

•Successfully integrated pre-merger HP, Digital and Compaq teams. Established new HR processes that tied individual success to their peer’s success, thereby, driving improved behavior and results. Extended later to include HP staff.

International Business Machines (IBM)

RISC System/6000 Division

Austin, TX

December 1990 - May 1997

Development Manager

•Responsible for P&L of high availability cluster multi-processor software product (HACMP) with budget of $10 million annually.

•Completed four significant product releases fulfilling all product, schedule and financial commitments.

•Improved scalability, usability and dynamic/automatic configuration allowing HACMP to become the leader in UNIX clustering software.

•Key role in growing the IBM UNIX clustering business from $30 million to nearly $500 million.

Business and Technical Strategy/Planning Manager

•Developed product strategy and plans for the next generation of RS/6000 servers. Introduced clustering technology to the RS/6000 product family.

•Handled highly sensitive customer issues and resolved them successfully, restoring customer satisfaction.

International Business Machines (IBM)

Charlotte, NC

April 1988 - December 1990

Development Manager, Wholesale Distribution

Applications Solutions Division

•Managed two teams of software engineers developing wholesale distribution solutions for the marketplace. Partnered with key customers to produce breakthrough competitive offerings.

International Business Machines (IBM)

Boca Raton, FL

February 1985 - April 1988

Systems Assurance (Quality Assurance) Manager

Entry Systems Division

•Led an organization of 55 engineers providing test and evaluation for the introduction of the Personal Systems/2 product line.

International Business Machines (IBM)

Boca Raton, FL

May 1979 - February 1985

Engineer

Entry Systems Division

•Engineer on Series 1 systems and the IBM Personal Computer.

Education

University of Miami

Miami, FL

1975 - 1979

Bachelor of Science in Mechanical Engineering.

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