Manager Management

Shawn G. Chandler

**** ******* ** ******, ** ***64

Home: 207-***-****

*******@*****.***

Objective Seeking to maintain a career oriented position of responsibility in the Information Technology Industry where I can utilize and enrich my computer science education, while contributing to the growth and success of the company.

Certifications A+ Core Hardware 220-221, A+ Operating Systems 220-222 Completed: June 17, 2002

Network + N10-002 Completed: April 12, 2003

MCP Certified: Windows XP 70-220 Completed: June 21, 2003

Desktop Support – MCDST Exam 2261 complete: July 20, 2006

Security+ (SYO-101) Complete November 6, 2007

Education Devry Institute of Technology, Chicago, IL

Bachelor of Science in Computer Information Systems. October 26, 2001

University Of Phoenix – Master of Information Systems/Management July 10, 2007

Employment

L3 Communications GS&ES Division Dec. 22, 2008 – Current

System Administrator / Network Manager (POC for Bath Maine)

• MS Server 2003/ Active Directory / Exchange 2003/ System Mngr/System Mngr

• Server Management

• McAfee Hercules Administrator

• Hyena – Software Management

• Ipswitch WhatsUp Account for Server Management

• BrightStar Backup, ArcServe Backup

• Windows Server Update Services (WSUS) Management and Deployment

• Symantec System Center Console Management and Deployment

• MAC Security Administration

• Retina Vulnerability Scanning and Management

• Software / Hardware Audits

• Firewall Management

• New User Request Management (SAAR Forms)

• Media Requests (CD Burning, Data Removal…etc)

• DOD IAVA Tracking – Security Vulnerability Management

Lockheed Martin Jan. 10, 2005 – Dec. 19, 2008

Desktop Support and LAN/Domain Administrator

• Windows 2003 Sys Admin / Active Directory / Exchange System Mngr/System Mngr

• Install Software/Hardware / File and print server maintenance

• File/Folder permissions and access

• Password resets/Synchronization/Security

• Create, update, and maintain various images using Acronis

• Maintain/Monitor Mail Gateway/Mac Hardware Security

• Windows XP Professional Windows Vista and Windows 2000 Professional

• Monitor and install Windows Updates using WSUS

• Monitor Antivirus status (Symantec System Center), users data backups, server backups

• Net Meeting, Web Meeting, remote desktop, palm, pocket PCs

• PCs – Dell and Gateway machines / Citrix support/configuration

• Helpdesk Ticket (helpstar) – first point of contact - 200 users

MBNA America (Business location closed) Nov. 3, 2003 - Nov. 10, 2004

Customer Marketing Account Manager

• Sales/Customer Assistance

En Pointe Technologies – American Hospital Association May 5, 2003 – October 3, 2003

Helpdesk Consultant/Desktop Support/Network Administration

• Front Line Phone/Desktop Support – 500 users

• Magic ticketing system, File/Folder permissions and access

• Citrix support/configuration

• Ghost Imaging – Systematic Ghost, Ghost Cast Server

• Hardware/Software install

• Palm hardware/software support and configuration

• Printers: HP LaserJet 8150, HP Color LaserJet 4500, 3si, 4si, 2100

• Laptop support: IBM 600E, T20, T21, T22, T23, T30, X31, X22

• Desktops: Compaq Evo’s 500, 510, Docking station/port replicator support

• Win 2k, Outlook 2k,, MS Office 2k support

• User Manager, Sever Manager, Wininstall/Veritas, OS/Software installs

• Remote access support, Qwest Business Dial, Qwest Extranet, Nfuse, RAS

ABS – Motorola Account (Job was outsourced) July 1, 2002 to May 2, 2003

Help Desk Analyst

• 100,000 Global phone support for Motorola

• Remedy – Motorola 1 ticket system

• Troubleshoot LAN/WAN for in-house and remote users

• Enterprise Administrator/User Manager

• Password resets/Synchronization/Security

• Hardware/Software troubleshooting / print server administration

• Network connectivity/Domain support/ Server connectivity troubleshooting

• Desktop/Laptop/Palm support, Norton Anti Virus, Black Ice

• Remote access, VPN, Telnet, FTP, TCP/IP, DNS, Wireless

Vail Systems August 1, 2000 to August 1, 2001

Network Analyst

• Production monitoring – Track-IT Unix, Linux, Win 2k, Win XP

• Telecom service provisioning

• User application testing, tape back-up, event logging

• Testing of procedures, spotted performance inconsistencies/Alarms

• Recommended necessary steps to prevent critical failures before they occur

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