Sr Technology Operations Exec (CIO/VP of IT Operations) - will reloc8

SEEKING: SENIOR LEADERSHIP & TECHNOLOGY ROLE

SKILL SUMMARY:

• Technology Management • Strategic Planning Architect

• Business Process engineering/reengineering • Organizational Design

• Proven Teambuilding and Leadership skills • Exceptional Management skills

• Product Development (B2B and B2C) • Technical Budget Mgmt (> $200MM)

• Application Development (Custom & COTS) • Business Continuity Planning

• Startup Experience • Compliance (HIPAA, PCI, BSA, GLBA)

• Acquisition Planning • Global ERP experience

• Management and Mentoring • Web Design/Development

• Creative Solution finder • Internal/External Vendor Management

• Disaster Recovery Planning • Exceptional Business /Technical Fluency

EMPLOYMENT HISTORY

Jan 05 – Nov 08 New World Health Corporation (Startup) Miami, FL

Senior Technology and Operations Executive (http://www.ehealthxchange.com)

• Responsible for design and management of custom high volume ecommerce website and supporting architecture throughout SDLC. (LAMP environment. JAVA, SQL, .NET)

• Researched designed and implemented interfacing solutions for multiple external client sites (RDP, VPN, XML, https etc).

• Recruited, trained and managed technical development team to support project deliverables.

• Extensive experience in integration of existing Practice Management Suites (PMS) with ehealthxchange (Medical Manager/Medisoft/Medlook/Centricity).

• Direct budgeting, tracking, project management, design reviews, quality assurance and testing efforts.

• Integrated all PCI Compliance related issues into core technology (Online CC processing)

• Establish business requirement definitions including functional specifications, prototyping, and end-user testing plans.

• Designed and implemented internal policies and procedures and PMO methodologies.

• Partnered with CEO in development of business concept, key deliverables and timeline for start- up Consumer Healthcare Web portal.

• Presented product concept at several Healthcare summits/conferences.

• Conducted business analysis with Healthcare providers.

• Accountable for overall technical performance, quality and expense management.

• Recruited, hired, trained and developed internal and external technical resources to enhance current performance and position for future opportunities, and aid retention.

Jan 02 – Jan 05 Gibraltar Bank Miami, FL

SVP (http://www.gibraltarbank.com)

• Established Information Security policies in accordance with board directives and corporate charter.

• Conferred with company executives and management to plan business objectives, develop organizational policies & procedures and coordinate efficiency of operations between departments.

• Performed reviews of new technologies and made recommendations based on current and future requirements. Ensure that overall technical and architectural direction is consistent with organizational needs.

• Conducted project reviews for all development projects on a regularly schedule basis - act proactively to remove barriers.

• Designed, initiated and managed business process refinements across all business units, (Loan/Deposit Operations/Credit, Commercial/Residential Real Estate and Wealth management) resulting in increased profits (from 13% yr to 25% yr) and reduced employee turnover to <2%.

• Created and implemented web presence of Bank (including informational website, and online bill-pay (HTTPS B2C).

• Maintained SLA uptime >99.95%.

• Designed corporate online learning environment, implemented corporate training website.

• Conducted employee training in areas of Leadership/Management and Customer relationship Management (200 staff).

• Managed outsourced IBM iSeries data processing relationship (Jack Henry).

Implemented IT design and documentation standards, policies and procedures.

• Created IT service level standards across internal/external IT resources.

• Supervised technical environment, ensured data integrity across multiple disparate legacy systems, and ensured database performance, or identified appropriate solutions to rectify performance/security issues.

• Monitored quarterly intrusion detection and penetration testing and reported results in quarterly briefing on Technology and Strategic plan progress to Board of Directors.

Mar 01 to Nov 01 Cunard Cruise Line (Carnival) Miami, FL

Queen Mary 2 Project Director

Tasked with designing and implementing a robust project infrastructure to support a globally influential $796mm Luxury Cruise Liner project.

• Provided general management for a team of up to 500-1500 employees and consultants.

• Managed project from USA, Ship built in France, with Staffing in London.

• Overall responsibility for time, resources and budget for $22mm Hotel/IT/Marine Ops elements of $796mm project.

• Oversaw development of multiple custom software applications throughout SDLC.

• Defined requirements for several custom software applications (Room Security, Satellite TV interface, Mobile room status application, corridor navigation tools).

• Conducted performance assessment, and operational evaluation of Global customer service call center.

• Responsible for researched and implemented emerging technologies relating to front and back office solutions to suite a 2004 luxury product.

• Designed and delivered training to global employee base (1500 employees) in Microsoft Office applications and hotel services software.

Dec 99 to Jan 01 Auxis, Inc Coral Gables, FL

Practice Director – Management Consulting Practice

Multi-faceted responsibilities included:

• Personnel recruitment/training

• Defined and developed project management infrastructure, managed a methodology driven quality plan, monitored and controlled the quality of the deliverable as well as managing project completion process through customer acceptance.

• Operational analysis - Construction Company

• Change management - Web development

• Interim COO/CIO - Maritime Company

• Developed corporate strategy and methodologies for internal eBusiness practice

Jan 98 to Dec 99 Director – Clarkston Potomac Consulting, Durham, NC

Jan 95 to Dec 97 Founder and CEO – The Analysis Corporation Alexandria, VA

Dec 74 to Dec 94 Royal Navy/Marines England

EDUCATION

1992 - University of Maryland Rockville, MD

Masters Computer Science 1990 - University of London, Greenwich, England

Bachelors - Communications and Media Studies

1987 - Naval College Greenwich, London

Associate Degree in Nuclear Physics 1985 - Dartmouth Naval College Dartmouth, England

Personnel Leadership & Management

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